Chief Operating Officer

Mapped; Singapore; On-site; SGD 150,000 - 220,000; Full time

Job summary

A fast-growing QSR group in Singapore is seeking an experienced Chief Operating Officer to lead its business through the next phase of growth. This critical role focuses on enhancing operational systems, improving profitability, and scaling outlet performance. The ideal candidate will have at least 10 years of QSR experience, preferably with well-known brands, and must demonstrate strong leadership and analytical skills. This is an exceptional opportunity to join a dynamic leadership team at a pivotal point in the company's expansion journey.

Qualifications

• Minimum 10 years’ experience in Quick Service Restaurant (QSR) operations or similar franchise models.
• Proven ability to lead multi-unit operations and scale new franchise concepts.
• Hands-on leadership balancing strategic oversight with operational detail.

Responsibilities

• Lead all aspects of business operations and implement best-in-class QSR standards.
• Drive operational excellence managing margins, optimizing costs, ensuring customer satisfaction.
• Oversee outlet operations, workforce management, and franchise readiness.

Skills

Leadership

Commercial mindset

Analytical skills

Stakeholder management

Team-building

Job description

Company Overview

Our client is a fast-growing Quick Service Restaurant (QSR) group redefining the way consumers experience convenient, high-quality food. With a strong creative brand identity and ambitious expansion plans across Singapore and the region, the company is building a leadership team to drive operational excellence and long-term scalability.

Job Summary

We are seeking an experienced and commercially driven Chief Operating Officer / Head of Operations to lead the business through its next phase of growth. The role will be instrumental in strengthening operational systems, improving profitability, and scaling outlet performance as the company transitions to a fully dedicated management structure.

Responsibilities

• Lead all aspects of business operations and implement best-in-­class QSR standards across outlets.
• Drive operational excellence — managing margins, optimizing costs, and ensuring consistent customer satisfaction.
• Oversee outlet operations, workforce management, and franchise readiness.
• Develop and execute strategies to drive foot traffic and brand visibility through digital marketing, partnerships, and community activation.
• Partner closely with founders and senior leadership to align operational goals with the company’s creative and brand vision.
• Lead, mentor, and build high-performing teams to deliver consistent execution and accountability.
• Manage P&L, forecasting, and financial performance to ensure sustainable growth.
• Champion a culture of innovation, quality, and operational discipline.

Requirements

• Minimum 10 years’ experience in Quick Service Restaurant (QSR) operation, or similar Franchise model. Prior experience in brands such as McDonald’s, KFC, Pizza Hut, Subway, or similar multi-outlet concepts is highly advantageous.
• Proven ability to lead multi-unit operations and scale new concepts or franchises.
• Strong commercial and analytical mindset with deep understanding of QSR metrics and performance drivers.
• Hands-on leadership approach; able to balance strategic oversight with operational detail.
• Excellent communication, stakeholder management, and team-building skills.
• Entrepreneurial spirit and adaptability in a fast-moving, founder-led environment.
• Open to senior profiles (COO or CEO-track) — equity participation may be considered for candidates with relevant expertise.

This is an exceptional opportunity to join a high-growth QSR group at a pivotal point in its expansion journey — driving both operational and commercial outcomes as part of a dynamic leadership team.

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