Centre Lead

REN CI HOSPITAL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local healthcare institution in Singapore is seeking a Centre Lead to oversee the quality of care at the Senior Care Centre. Responsibilities include managing day-to-day operations, supervising staff, and ensuring excellent customer service. Applicants should have relevant healthcare qualifications and at least 2 years of supervisory experience. A compassionate attitude and good communication skills are essential. The position offers a structured work schedule from Monday to Friday, ensuring a balance between professional and personal life.

Qualifications

• At least 2 years supervisory experience is required.
• Experience in managing a business unit is preferred.
• Ability to work in a stressful environment.

Responsibilities

• Manage day-to-day operations at the Senior Care Centre.
• Supervise Community Care Associates and administrative staff.
• Ensure high levels of customer service and client engagement.

Skills

Interpersonal skills

Communication skills

Multi-tasking

Compassionate care

Education

Diploma or degree in healthcare related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

BROAD FUNCTIONS

• Being the Centre Lead, the incumbent is responsible for the general quality of care provided to the clients at Senior Care Centre (SCC).
• Monitor all work procedures and ensure that they are executed in compliance with organization policies, standard operating procedures and government regulations.
• Act as the direct supervisor to the Community Care Associates (CCA) and ops/administrative staff in SCC (if any) and take action to ensure their well-being and personal/ professional development.
• Support Executive Director in the day to day administrative and operational duties.
• Support the organisation in projects and initiatives.
• Perform daily work duties according to department or organisation standard operating procedures (SOP).

ROLES AND RESPONSIBILITIES

General guidelines

• Manage SCC and take charge of its day-to-day operations e.g. transport arrangement.
• Maintain a high level of customer service and client engagement, which includes working with Quality Service Management (QSM) to address and manage clients, next-of-kin or public’s feedback or complaints.
• Supervise the running of programmes for clients.
• Generate daily/monthly reports for management reporting.
• Manage a team of SCC Community Care Associates and operations/admin staff (if any).
• Lead in project work (e.g. quality improvement within department/ organisation) to improve the quality of care and services to clients.
• Identify service gaps in response to clients’ needs and make recommendations to improve service provision of SCC.

Care delivery

• Supervise delivery of activities of daily living (ADLs) by CCAs.
• Conduct regular rounds to check on clients’ wellbeing, safety, cleanliness and site maintenance.
• Ensure quality of care by identifying and correcting non-compliance by care staff to SOPs related to ADL delivery. Escalate complex issues to reporting officer.
• Engage with clients to monitor cognitive and behavioural levels and escalate concerns to therapists/ staff nurse.
• Monitor and escalate concerns regarding potential abuse.
• Monitor, co-design and support implementation of site-specific programmes based on clients’ interests and needs.
• Implement organisation-wide and site-specific programmes, including gathering feedback from staff and clients.
• Conduct investigation and provide timely report to reporting officer on non-clinical incidents. To recommend and implement prevention measures.
• Support planning and implementation of activities beyond routine programme (e.g. outings).
• Review escalation of abnormal changes in clients’ conditions, when necessary.
• Communicate new programmes, interventions, and/or changes to a client’s health / circumstances to the CCAs or the Clinical Team.

Quality assurance

• Gather data to support infection control and prevention reporting.
• Support reporting officer in preparing and gathering documents for internal and external Audits.
• Supervise and support execution of new non-clinical standard operating procedures (SOPs) by Care staff.
• Volunteer management
• Supervise volunteer activities.
• Provide requirements plan for volunteers.
• Gather feedback on volunteers and share with relevant teams (e.g. volunteer management department).
• Plan and coordinate collaboration for volunteer activities.

Professional development

• Participate in relevant training programmes to acquire skills and knowledge that enhances work performance.
• Leadership and team management
• Gather information on staff learning requirements and conduct learning needs analysis with care staff.
• Manage training schedules and coordinate with training and education department.
• Conduct total performance appraisal for subordinates.
• Mentor subordinates to develop their competencies at work and work towards progression in their career.

Others

• Plan budget for operations and monitor the expenditure.
• Ensure the preventive and corrective maintenance of equipment and infrastructure are performed timely and effectively.
• Perform other duties as and when required or instructed by reporting officer or Head of Department.

REQUIREMENTS

• Diploma or degree in healthcare related industry or other relevant field of study.
• Working in a geriatric set up, long term care or nursing home set up will be an advantage but not necessary.
• At least 2 years supervisory experience.
• Experience in operations or managing a business unit is preferred.
• Experience as leader in process improvement projects and/or innovation and technology projects would be an advantage.
• Basic proficiency in Microsoft Word, Excel and Power point, and other computer skills.
• Able to multi task and work in a stressful environment.
• Good interpersonal and communication skills
• Caring, compassionate and able to communicate and show empathy towards clients.

WORK LOCATION

• Ren Ci @ Community Hospital - 71 Irrawaddy Road Singapore 329562

WORK DAYS

• Monday - Friday (8.30 am to 5.45 pm)