Centre Executive

onSponge Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An education services provider in Singapore is seeking a Senior/ Centre Executive to oversee administrative and operational tasks, ensuring high-quality customer service and satisfaction. Candidates should have a minimum of GCE 'N'/ 'O' Level or NITEC, with at least one year of relevant experience from customer-centric industries. Proficiency in Microsoft Office and Excel is essential. The position entails weekend work and offers various company benefits, including medical and dental coverage, an incentive program, and birthday leave.

Benefits

Medical and dental benefits

Incentive program

Birthday leave

Qualifications

• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries.
• Willing to work both weekends and three weekdays.
• Experienced candidates will be considered for the Senior Centre Executive position.

Responsibilities

• Conduct administrative and operational tasks of the centre.
• Provide quality customer service through understanding of customers' queries and needs.
• Ensure that all customer enquiries are satisfactorily managed, resolved and closed.

Skills

Customer service

Administrative skills

Proficiency in Microsoft Office and Excel

Education

GCE 'N'/'O' Level/ NITEC or higher

Job description

Position: Senior/ Centre Executive

Responsibilities:

• Conduct administrative and operational tasks of the centre
• Provide quality customer service through understanding of customers' queries and needs
• Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
• Reporting of student enrolment, assessments and withdrawal to HQ
• Ensure student management system is updated on a timely basis for all student movements
• Assist customers on payment related matters and actively monitor/ chase for outstanding payments
• Manage the petty cash float kept in the centre
• Safeguard the safety and welfare of our students
• Ensure the cleanliness of the centre is well maintained and meets the safe management requirements for Covid-19
• Ensure that student resources, stationery and merchandise are well stocked in the centre
• Any other ad hoc duties

Experience and qualifications:

• GCE "N"/"O" Level/ NITEC or higher
• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
• Proficiency in Microsoft Office and Excel
• Willing to work both weekends and three weekdays
• Experienced candidates will be considered for the Senior Centre Executive position

Company benefits:

• Medicalanddentalbenefits
• Incentive program
• Birthday leave