Case Manager/Assistant Case Manager

THYE HUA KWAN MORAL CHARITIES LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A social services organization in Singapore is seeking an experienced social service officer to manage client referrals and conduct assessments for service eligibility. The role requires engaging with clients and caregivers, compiling reports, and collaborating with partner agencies to address client needs. Candidates must have a Diploma or Degree in relevant fields and 1 to 3 years of experience in social services, demonstrating strong communication and problem-solving skills.

Qualifications

• At least a Diploma/Degree in Social Service, Psychology, Counseling or any related disciplines.
• 1 to 3 years of experience in case management, social services, or related field.
• Strong communication, organisation, problem-solving, and advocacy skills.

Responsibilities

• Manage potential client referrals and conduct home visits for service eligibility assessments.
• Work with partner agencies to refer clients and caregivers to necessary services.
• Provide information about services to new clients and their families.
• Engage clients professionally to understand their needs.
• Compile and submit reports for continuity of care.
• Assist in financial waiver assessments and reviews.
• Address feedback and queries from clients and caregivers.

Skills

Strong communication

Organization

Problem-solving

Advocacy

Education

Diploma/Degree in Social Service, Psychology, Counseling or related disciplines

Job description

• Managing potential client referral and conducting home visits to assess eligibility for intake into SCS services.

• Work with partner agencies and stakeholders, referring the clients and/or caregivers to those that can address their needs such as financial aid, healthcare, therapy etc.

• Providing information on details of services to new clients and their caregivers as well as family members.

• Engaging clients in a professional and respectful manner to understand needs and build rapport with clients and caregivers.

• Compiling and providing timely submission of reports to the management and relevant external agencies for continuity of care.

• Assist to conduct monthly financial waiver assessments and 6-monthly reviews to ensure the maintenance of well-being of clients.

• Attend to feedback and queries from clients and caregivers.

• Other ad hoc duties if applicable.

Qualifications

• At least a Diploma/Degree in Social Service, Psychology, Counseling or any other related disciplines.

• 1 to 3 years of experience in case management, social services, or related field.

• Strong communication, organisation, problem-solving, and advocacy.