Case Management Officer, Inclusive Education

PAP Community Foundation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community-focused organization in Singapore is seeking a dedicated professional for case management and child development support. The ideal candidate will facilitate parent understanding, collate family information, and work within multidisciplinary teams to provide comprehensive care plans. Applicants should hold a relevant diploma and possess at least three years of experience, with strong communication skills and a client-centered approach. The role demands adaptability and a desire to contribute to social work intervention models.

Qualifications

• 3 years of prior working experience in a related field.
• Comfortable working independently and as part of a team.
• Works with ease in an interdisciplinary team.
• Ability to handle stressful situations calmly.
• Desires to shape an early childhood social work intervention model.

Responsibilities

• Facilitates parents' understanding of the programme.
• Collates information about the child and family.
• Participates in case discussions and identifies care plans.
• Document case files and maintain accurate records.
• Monitor progress and document changes.

Skills

Communication skills

Client-centered approach

Team collaboration

Detail-oriented

Adaptability in fast-paced environments

Education

Relevant Diploma in child development or customer service

Job description

Key Responsibilities

• Facilitates parents’ understanding of programme and triangulates information with recommendation(s) from stakeholders
• Collates and consolidates all information about the child and family from relevant stakeholders to provide profile of child through all settings.
• Participates in case discussion by providing information about child and family strengths and needs and identifies possible care plans required for the child and/or family
• Collaborates with all caregivers/educators of child (including parents/caregivers, teachers and stakeholders) to support child and family development (e.g., organizing and/or participating in case discussions with multi-disciplinary team)
• Completes documentation (e.g. case notes) accurately and communicates information effectively to relevant professionals and perform any other administrative support duties / work functions/ tasks related to maintaining and sustaining case work supporting systems
• To undertake, perform or participate in any other executive work assigned by PCF Management
• Document and maintain case files.
• Identify service gaps in response to client needs and make recommendations to improve service provision of programs.

Casework Evaluation

• Undertake and perform any other administrative support duties/work functions/tasks related to maintaining and sustaining case work supporting systems.
• Participate in intra-case conferences as part of a multidisciplinary team.
• Assist in the development of programs and conduct basic analysis of the data collected.

Casework Intervention

• Understand relevant agencies offering and tap on community resources to provide intervention support to clients.
• Provide necessary support for families by bring together resources
• Monitor progress and document
• Collaborate across disciplines and sector to bring about change to benefit families

Professional Development

• Develop professional and engaged relationships with clients and significant others and gather relevant information from clients.
• Participate in professional sharing during monthly meetings.
• Engage in learning opportunities (e.g., participate in community of practice meetings to develop skills and capabilities).

Job Holder Requirements

• Relevant Diploma related to child development or customer service from an accredited institution
• 3 years of prior working experience in a related field
• Comfortable working independently as well as part of a team, being both client-centred and service-oriented
• Works with ease in an interdisciplinary team, including nurses, therapists and early childhood educators
• Adaptable in a fast-paced environment, with good written and verbal communication skills
• Possessing excellent communication skills, being patient and empathetic, and having the ability to handle stressful situations calmly.
• You should also be organized, detail-oriented, and able to work independently or as part of a team.
• Desires to participate in shaping an early childhood social work intervention model

We regret to inform that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).