CAPTAIN WAITER/ FLOOR SUPERVISOR

21 HOSPITALITY AND CONSULTANCY PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A dining establishment in Singapore is seeking a Captain/Floor Supervisor to enhance customer satisfaction and oversee restaurant operations. Responsibilities include managing inventory, ensuring compliance with health standards, and resolving customer issues. Candidates should have strong leadership and customer service skills, coupled with prior restaurant experience and completion of corporate training. This position offers an attractive compensation package, work-life harmony, and comprehensive staff benefits.

Benefits

Attractive compensation package

5-day work week

Medical coverage

Complimentary staff meals

Night transport reimbursements

Responsibilities

• Ensure customer satisfaction across all restaurant experiences.
• Handle and resolve customer complaints diplomatically.
• Ensure compliance with beverage regulations.
• Manage inventory and food supply purchases.
• Conduct daily equipment inspections for health compliance.
• Evaluate restaurant equipment for maintenance needs.
• Collaborate with chefs on menu development.
• Maintain sales records and track cash receipts.
• Prepare operations reports for management.
• Perform other assigned duties.

Skills

Supervisory skills

Customer service skills

Time management

Organizational skills

Attention to detail

Familiarity with food safety guidelines

Proficient with Microsoft Office

Education

Previous restaurant experience

Management experience

Completion of corporate training program

Job description

Restaurant Noa is looking for Captain/Floor Supervisor to support our team.

ADVANTAGES OF JOINING OUR TEAM:

Growth & Learning Opportunities: Build your professional expertise in a supportive environment that encourages continuous development.

• Attractive Compensation Package: We recognise the value of your effort and commitment. Enjoy a competitive salary, creative incentive schemes, and additional allowances for split‑shift duties on top of our regular straight‑shift arrangements.
• Work–Life Harmony: Benefit from a 5‑day work week with fixed shifts that help you maintain a healthy balance between your personal and professional life.
• Comprehensive Staff Benefits: Your wellbeing matters to us. Receive medical coverage, complimentary staff meals, and night transport reimbursements where applicable.

Apply now and grow with us!

Duties/Responsibilities:

• Ensures customer satisfaction with all aspects of the restaurant and dining experience.
• Handles customer complaints, resolving issues in a diplomatic and courteous manner.
• Ensures compliance with alcoholic beverage regulations.
• Manages inventory and purchases food and supplies.
• Conducts daily inspection of restaurant and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
• Periodically evaluates restaurant equipment for repairs and maintenance; schedules for service.
• Collaborates with chefs to develop appetizing menus.
• Maintains sales records and tracks cash receipts.
• Prepares and submits operations reports and other documentation requested by the regional manager.
• Performs other duties as assigned.

Required Skills/Abilities:

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• Previous restaurant experience required; management experience preferred.
• Successful completion of corporate training program required.