Capella Concierge (Residences)

CAPELLA HOTEL, SINGAPORE; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Concierge to provide exceptional service to tenants. In this role, you will manage the Clubhouse, ensure cleanliness, and assist with various requests including reservations and transportation. The ideal candidate will have basic computer skills, a professional image, and a positive personality, with a willingness to work flexible hours including weekends. Experience as a concierge is a plus.

Qualifications

• Previous experience as a concierge is a plus.
• Willingness to work flexible hours, including weekends and public holidays.

Responsibilities

• Answer tenant inquiries while maintaining confidentiality.
• Manage the Clubhouse and ensure cleanliness and order.
• Replenish refreshments for tenants and guests.
• Assist tenants with restaurant and attraction reservations.
• Coordinate transportation requests on behalf of tenants.
• Handle laundry pick up and courier requests for tenants.

Skills

Basic computer skills

Professional image

Positive personality

Job description

Position Overview

The Capella Concierge provides accurate information to tenant's inquiry without disclosing confidential information. All phone calls and enquiries must be answered with specific timeliness by applying correct etiquettes and standards.

The Role

• Maintain complete knowledge and comply with all property policies and procedures.
• Managing the Clubhouse, ensuring that Clubhouse is in immaculate condition, reporting on defects or cleanliness issues whenever necessary.
• Ensuring refreshments are replenished.
• Assisting with recommendations and reservations at various restaurants, attractions, hotels.
• Assisting with requests for transportation.
• Arranging for laundry pick up and delivery on behalf of tenants.
• Receiving parcels on behalf and arranging for courier requests.
• Liasing with Management and Engineering on all tenant defects, feedback and complaints.
• Warm welcome and fond farewell at the driveway.
• Assisting with luggage / bags when necessary.
• Assisting with any reservations of property facilities.

TALENT PROFILE

• Basic computer skills.
• Previous experience as a concierge is an added bonus.
• Willing to work flexible hours, including weekends and public holidays.
• Possess professional image and positive personality.