Campsite Operations & Guest Experience Leader

Mandai Wildlife Group; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A nature conservation organization in Singapore is seeking a professional to oversee operations for camping and wildlife experience programmes. The ideal candidate will manage daily campsite operations and guest engagements, ensuring an exceptional customer experience while fostering a passion for wildlife and conservation. Applicants should have at least 3 years of experience in the Tourism or Hospitality sector, be skilled in team management, and possess excellent communication abilities. A diploma in a related field is required, and Mandarin skills are advantageous.

Qualifications

• Minimum 3 years of relevant experience in the Tourism or Hospitality industry.
• Experience in front desk operations including check-in/check-out processes.
• Strong guest experience and customer service skills.

Responsibilities

• Oversee daily operations of camping and wildlife experience programmes.
• Manage day-to-day campsite operations and maintain communication with contractors.
• Design and deliver wildlife experiences that integrate conservation and public education.

Skills

Customer service

Team management

Public speaking

Microsoft Office

Problem-solving

Education

Diploma/Degree in Tourism, Hospitality, Events Management, or related fields

Tools

Hotel management systems

Job description

A nature conservation organization in Singapore is seeking a professional to oversee operations for camping and wildlife experience programmes. The ideal candidate will manage daily campsite operations and guest engagements, ensuring an exceptional customer experience while fostering a passion for wildlife and conservation. Applicants should have at least 3 years of experience in the Tourism or Hospitality sector, be skilled in team management, and possess excellent communication abilities. A diploma in a related field is required, and Mandarin skills are advantageous.