Cafe Assistant Operations Executive

Awfully Chocolate Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A renowned cafe brand in Singapore is seeking an F&B Assistant Ops Executive to oversee daily operations of its cafes, ensuring excellent customer service and efficient processes. Responsibilities include managing staff, maintaining service quality, handling customer feedback, overseeing inventory, and reporting to management. The role requires strong leadership skills and a commitment to creating a positive dining experience for customers.

Qualifications

• Ability to handle complaints and provide excellent customer service.
• Experience in managing daily operations in a food and beverage setting.
• Skill in supervising staff and maintaining operational standards.

Responsibilities

• Oversee smooth day-to-day operations of the cafe.
• Ensure food and service standards are consistently met.
• Maintain a welcoming and hospitable dining environment.
• Supervise cashiering and daily sales reporting.
• Report daily operations and performance to management.

Skills

Customer service

Team leadership

Inventory management

Sales handling

Job description

Awfully Chocolate is Singapore’s homegrown premium chocolate brand, known for our artisanal cakes, handcrafted desserts, and distinctive retail and dining experiences. We’ve grown from a cake shop to a regional brand with outlets, cafés, and restaurants — all committed to delivering everyday indulgence in chocolate.

We are looking for F&B Assistant Ops Executive to assist in leading and organising the daily operations of our cafes and restaurants and motivate our team to provide positive vibes and excellent customer service.

Job Overview

As a Café Assistant Operations Executive you are to oversee the daily operations of the restaurant to ensure excellent customer service, efficient processes, smooth operational performance and nurture positive vibe and friendly relationship with customers to increase loyalty and following.

Key Responsibilities

1. Daily Operations

• Oversee smooth day-to-day operations of the cafe.
• Ensure food and service standards are consistently met.

2. Customer Service

• Responsible for maintaining the correct vibes in the cafe. (Customer greetings/acknowledgement, sounds/music, smells/fragrances, speed/movement)
• Handle complaints or issues quickly and professionally.
• Maintain a welcoming and hospitable dining environment.

3. Inventory & Supplies

• Check stock levels and request supplies when needed.
• Prevent shortages and control wastage.
• Ensure proper storage and handling of food and equipment.

4. Cash & Sales Handling

• Supervise cashiering and daily sales reporting.
• Reconcile cash and ensure accurate records.
• Support promotions and upselling activities.

5. Reporting & Coordination

• Report daily operations, issues, and performance to management.
• Assist with planning promotions, events, or special menus.
• Implement company policies and operational procedures.