Business Operations Executive

FIRST WAVE TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is looking for an Account Manager to drive client management and operational efficiency. The ideal candidate will have a diploma in business administration, with 2-3 years of relevant experience. Responsibilities include client relations, billing management, and project coordination, in a dynamic work environment. Proficiency in MS Office, especially Excel, and bilingual abilities in English and Chinese are crucial for this role.

Qualifications

• 2-3 years of experience in business operations or customer support.
• Proficient in MS Office, especially strong Excel skills.
• Willingness to work on shifts, including weekends and public holidays.

Responsibilities

• Manage and monitor client accounts to ensure smooth operations.
• Oversee documentation and compliance for client needs.
• Coordinate cloud services and support project oversight.

Skills

Account Management

Client Relations

Analytical Skills

Bilingual (English, Chinese)

Multi-tasking

Education

Diploma in Business Administration or relevant major

Tools

MS Office

Microsoft Excel

Job description

We are seeking a highly motivated and results-driven individual with a proven background in the IT industry. The ideal candidate has a strong track record in meeting sales targets and driving business growth. Key responsibilities include identifying new opportunities, building client relationships, and delivering measurable revenue growth.

Responsibility

• Account Management and Client Relations: Manage and monitor client accounts to ensure smooth operations, fostering long-term relationships and proactive engagement to address client needs.
• Documentation and Compliance: Oversee the consolidation and validation of required client documents, ensuring all processes meet internal and external compliance standards.
• Billing and Financial Management: Handle the preparation, analysis, and verification of billing reports and supplier invoices, ensuring accuracy and timely processing.
• Cloud Services Coordination: Maintain familiarity with cloud platforms and ensure clients receive seamless access and optimized service offerings.
• Project Oversight and Operational Efficiency: Support the coordination of business projects, ensuring timely execution, while identifying opportunities for process improvements to enhance operational performance.
• Team Collaboration and Business Support: Work closely with internal teams to align on business objectives and provide operational support across various functions as needed.
• Any other ad-hoc duties assigned

Requirement

• Diploma holders in Business administrations or a relevant major
• 2-3 years of experience in business operations, customer support, or similar roles.
• Proficient in MS Office, with strong Excel skills
• Ability to multi-task and work in a fast-paced environment
• Bilingual in English and Chinese (to liaise with Chinese-speaking counterparts）
• Strong analytical skills with proficiency in Microsoft Excel.
• Willingness to work on shifts, including weekends and public holidays.