Business Analyst & Quality Assurance Specialist

Capgemini; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading global consulting firm is seeking a Business Analyst & Quality Assurance Specialist in Singapore. This mid-senior level role involves collaborating with stakeholders and managing both business analysis and QA activities for a public sector digital services platform. Candidates should have over 3 years of experience in similar roles, strong analytical skills, and familiarity with QA methodologies. Competitive benefits and a full-time employment opportunity are offered.

Benefits

Diversity and inclusion initiatives

Digital impact charity projects

Environmental sustainability programs

Qualifications

• Experience in Business Analysis and Quality Assurance for large-scale systems.
• Ability to produce and manage user stories and requirement documentation.
• Comfortable in multi-agency environments while collaborating effectively.

Responsibilities

• Gather and clarify business requirements with public sector stakeholders.
• Lead QA activities and ensure quality compliance across the project.
• Develop and maintain test strategies and quality plans.

Skills

Business Analysis

Quality Assurance

Stakeholder communication

Analytical skills

Test management practices

Education

3+ years of combined experience in Business Analysis or Quality Assurance

Tools

GitLab Board

Job description

Business Analyst & Quality Assurance Specialist

About Capgemini Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong 55‑year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end‑to‑end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market‑leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

About The Project This is a government digital services platform focused on customer service and integration with multiple backend systems. The role involves strict compliance with national IT governance standards, security protocols, and service‑level agreements (SLA) for production support. We are seeking a versatile professional who can operate effectively as both a Business Analyst (BA) and a Quality Assurance (QA) Specialist for a large‑scale public sector application. The ideal candidate will work closely with public service stakeholders, interpret evolving requirements, ensure compliance with public sector standards, and coordinate quality activities while still being able to perform hands‑on testing when needed. This hybrid role is essential for bridging communication between business needs and technical implementation while safeguarding product quality across a complex, evolving environment.

Key Responsibilities

Business Analysis

• Collaborate with public sector stakeholders to gather, clarify, and refine business requirements.
• Facilitate workshops, interviews, and requirement elaboration sessions with multiple agencies and user groups.
• Analyze policy, procedural, and regulatory documentation and convert them into structured functional and non‑functional requirements.
• Produce clear and actionable documentation (user stories, acceptance criteria, BRDs/FRDs, process flows).
• Manage and prioritize requirements in a frequently changing environment.
• Support backlog grooming and ensure proper scope alignment.
• Ensure requirements meet public sector standards for accessibility, compliance, and security.
• Act as a liaison between stakeholders, delivery teams, and QA functions.

Quality Assurance Management

• Lead and coordinate QA activities across the project, ensuring comprehensive coverage for all releases and major features.
• Develop and maintain test strategies, quality plans, and test governance practices.
• Ensure proper traceability from requirements through testing and validation.
• Oversee defect lifecycle management, ensuring timely resolution and transparent communication with development teams.
• Participate in release readiness assessments and provide quality risk evaluations.
• Establish or improve QA processes, templates, and standards for the project.
• Collaborate with PM and stakeholders to align quality expectations with delivery timelines.
• Perform hands‑on testing (functional, regression, exploratory) when needed to validate critical features or support tight deadlines.
• Support stakeholders during UAT, including guidance, coordination, and validation of feedback.

Required Skills And Qualifications

• 3+ years of combined experience in Business Analysis, Quality Assurance, or hybrid roles.
• 2+ completed commercial projects.
• Experience working on public sector or large‑scale enterprise systems.
• Strong understanding of QA methodologies, test management practices, and software delivery lifecycles.
• Ability to navigate complex, ambiguous, and evolving requirements.
• Proficiency with tools such as GitLab Board or similar.
• Experience writing user stories, acceptance criteria, and detailed requirement documentation.
• Ability to produce and oversee test plans, test strategies, and quality metrics.
• Excellent analytical, communication, and stakeholder relationship skills.
• Comfortable working in multi‑agency or multi‑department environments.

Nice‑to‑Have

• Experience with public sector accessibility standards (e.g., WOGAA).
• Background in managing UAT cycles or coordinating large stakeholder testing groups.
• Familiarity with Agile approaches iterative requirement refinement.
• Exposure to automation frameworks (not required but beneficial).
• Understanding security and data privacy considerations for public services.

Key Attributes

• Highly organized and detail‑oriented.
• Comfortable balancing strategic oversight with hands‑on execution.
• Adaptable to shifting priorities and evolving requirements.
• Strong analytical and critical thinking capabilities.
• Clear, structured communicator.
• Proactive in identifying quality risks and process improvements.

Benefits and Culture

Diversity and Inclusion – Capgemini actively supports the community in three ways: diversity of thought, digital inclusion, and environmental sustainability. We celebrate special events of significance and have employee resource groups that drive change.

Digital Inclusion – Capgemini uses its skills to drive social impact initiatives focused on helping society address the impact of the digital and automation revolution. Employees have opportunities to give back through charity projects and volunteer days.

Environmental Sustainability – Capgemini joined the CDP’s prestigious ‘A list’ for its commitment to the Net‑Zero economy. We are focused on helping clients transform toward more sustainable business models and are committed to reducing our own carbon emissions (GHG) by 20% per employee by 2020.

Recognised by Ethisphere as one of the World’s Most Ethical Companies for the last 8 years in a row, ethics and values are at the heart of Capgemini’s corporate culture and business. Their values – Honesty, Boldness, Trust, Team Spirit, Freedom, Fun, and Modesty – have remained unchanged since 1967.

Job Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Research, Analyst, and Information Technology

Industries: IT Services and IT Consulting

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