Broker Operations Lead

SNAPHUNT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance firm in Singapore seeks a Broker Operations Lead to manage a core operational team. The role includes leading a team, refining processes, and collaborating with brokers to enhance client satisfaction. Ideal candidates will have over 6 years of experience, strong leadership skills, and proficiency in analytical tools. Join a company focused on collaboration, accountability, and growth.

Qualifications

• At least 6 years of experience in insurance broking or financial services operations.
• Hands-on experience in treaty reinsurance or P&C environments.
• Proven team leadership experience and mentoring ability.

Responsibilities

• Lead and mentor a team of enablement executives.
• Build and refine operational frameworks for standardization.
• Collaborate with brokers and internal teams to improve processes.

Skills

Team leadership

Insurance broking experience

Analytical skills

Communication

Collaboration

Detail-oriented

Tools

Excel

Word

Microsoft Teams

Copilot tools

Job description

The Role

You will be leading and building the Broker Enablement function - a core operational team that drives broker performance, efficiency, and client satisfaction. As the Broker Operations Lead, you will spend your time leading and developing the team while working hands‑on with brokers and internal stakeholders to ensure smooth execution of operational processes.

You will be responsible for:

• Leading and mentoring a small team of enablement executives, providing coaching, guidance, and regular performance feedback.
• Building and refining operational frameworks to standardize documentation, renewals, and policy processes across business lines.
• Partnering with brokers, underwriters, and internal teams to coordinate complex cases and ensure client deliverables are completed with accuracy and speed.
• Working hands‑on with documentation, renewals, policy endorsements, and broker system updates when needed, setting the operational standard for the team.
• Driving process improvements, identifying inefficiencies, and implementing automation or workflow enhancements that support broker productivity.
• Collaborating cross‑functionally with the Technical Administration and Operations teams to maintain compliance, alignment, and service excellence.
• Developing and maintaining enablement resources (templates, training materials, guides) and ensuring smooth onboarding for new brokers or team members.
• Leveraging technology and data, including Copilot tools, to optimize reporting, accuracy, and decision‑making insights.

Ideal Profile

• You have at least 6 years of experience within insurance broking, reinsurance, or financial services operations, ideally supporting brokers or underwriting teams.
• You have prior experience working within treaty reinsurance or P&C (Property & Casualty) environments, giving you a solid understanding of complex broking operations and portfolio‑based risk management.
• You have proven team leadership experience and enjoy mentoring and guiding others toward growth and accountability.
• You are hands‑on, comfortable rolling up your sleeves to manage operational details while steering the team’s priorities.
• You are structured and detail‑oriented, ensuring documentation, renewals, and processes meet both client and compliance standards.
• You are a strong communicator and collaborator, able to coordinate effectively between brokers, clients, and underwriters.
• You have solid analytical and reporting skills, with proficiency in Excel, Word, and Teams, and ideally experience using Copilot tools for productivity and insights.
• You are naturally curious and improvement‑driven, constantly seeking ways to make processes smarter, faster, and more efficient.
• You are calm under pressure, adaptable, and lead by example, balancing quality with delivery speed.

The Offer

• Lead a core operational function within one of Asia’s most established and expanding insurance broking firms
• Shape the efficiency and culture of a team that directly impacts client delivery and business outcomes
• Join a company that values collaboration, accountability, and long‑term growth

About Employer

At Price Forbes, we combine over a century of specialist broking expertise with an entrepreneurial spirit to meet the evolving needs of the insurance industry. Our team of problem‑solvers and collaborators thrive on tackling complex challenges - from aviation and energy to cyber and fine art. With a global outlook and modernising agenda, we’re committed to providing best‑in‑class service that empowers both clients and colleagues. We foster a culture where learning, and scale go hand in hand, positioning every team member to break new ground and build the future with us. If you seek an environment that values specialist knowledge, strong market reputation, and the freedom to make a meaningful impact, Price Forbes offers the platform for your next career move.