Branch Operations Executive

RHB BANK BERHAD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading bank in Singapore is seeking a dedicated individual for branch operations to support daily functions, verify customer transactions, and ensure compliance with regulations. Responsibilities include assisting customers with inquiries, maintaining records, and collaborating with staff for efficient service. Ideal candidates will have strong interpersonal skills and a customer-oriented approach. This position offers opportunities for career development in a dynamic team environment.

Qualifications

• Strong interpersonal and communication skills.
• High level of customer service orientation.
• High level of accuracy and attention to detail.
• Proficient in using computer systems and software applications.
• Awareness of relevant laws and regulations relating to Branch Banking.

Responsibilities

• Support daily operations of the branch and other branches.
• Verify customer’s identification for transaction requests.
• Handle cash management tasks including deposits and withdrawals.
• Maintain accurate records for all transactions.
• Collaborate with branch staff and sales team to ensure efficient operations.
• Assist Branch Operations Manager with branch equipment maintenance.

Skills

Interpersonal skills

Customer service orientation

Attention to detail

Proficient in Microsoft Windows

Proficient in Microsoft Office

Knowledge of branch banking laws

Job description

1. Branch Operations

• Support daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities:
• Verify customer’s identification and ensure proper authorization and documentation for any transaction requests
• Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening
• Maintain accurate records and documentation for all transactions
• Any other activities prescribed in the Branch Operational Manual
• Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
• Assist Branch Operations Manager to ensure all branch equipment (e.g. Cash Counting Machine, ATMs, Security, etc.) and facilities are well maintained

2. Customer Service Management

• Greet and assist customers with their inquiries and transactions.
• Provide accurate and prompt information about products and services offered by RHB
• Support implementation of customer service initiatives within the Branch
• Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies

3. Regulatory Compliance and Risk Management

• Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch

Required Skills

• Strong interpersonal and communication skills
• High level of customer service orientation
• High level of accuracy and attention to detail
• Proficient in using computer systems and software applications (e.g. Microsoft Windows, Microsoft Office, etc.)
• Awareness of relevant laws and regulations relating to Branch Banking