Branch Manager (Spa & Wellness)

REJOY SUITES PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading hospitality service provider in Singapore is seeking an Outlet Manager to oversee daily operations and ensure service excellence across all branches. Responsibilities include implementing SOPs, managing branch performance, monitoring financials, and driving marketing efforts. Candidates must have proven experience in the beauty, spa, wellness, or hospitality industry, along with strong leadership and communication skills. A diploma/degree in a relevant field is preferred. Please submit your resume to the provided email.

Qualifications

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.

Responsibilities

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.

Skills

Leadership

People management

Communication skills

Multitasking

Problem-solving

Education

Diploma/Degree in Business Administration, Hospitality, or related field

Job description

Job Descriptions:

• Oversee day-to-day operations of all branches to ensure service excellence and consistency.
• Develop and implement standard operating procedures (SOPs) to improve efficiency and customer satisfaction.
• Manage and support branch managers and staff, ensuring performance and productivity targets are met.
• Monitor financial performance, budgets, and cost control measures.
• Drive marketing and promotional activities in collaboration with the marketing team to build brand awareness and attract new customers.
• Handle customer feedback and resolve operational issues promptly.
• Ensure compliance with health, safety, and regulatory requirements.
• Identify opportunities for business growth and expansion.

Requirements:

• Proven experience as an outlet Manager or similar role in the beauty, spa, wellness, or hospitality industry.
• Strong leadership, people management, and communication skills.
• Ability to multitask and work under pressure in a fast-paced environment.
• Knowledge of sales, marketing, and brand development is an advantage.
• Strong problem-solving and decision-making abilities.
• Diploma/Degree in Business Administration, Hospitality, or related field preferred.

Please submit your resume to [e-mail] or WhatsApp [phone].