Branch Manager Luxury Retail

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading luxury retail company in Singapore seeks a Branch Manager to lead a boutique team towards achieving sales targets and delivering exceptional customer experiences. The role involves recruiting and developing staff, ensuring operational excellence, and maintaining a strong brand representation. Candidates should have at least 5 years of retail experience, including 2 years in a managerial role, preferably in luxury retail. Competitive salary and commission structure offered, along with growth opportunities in a vibrant retail environment.

Benefits

Variable bonus

Commission on sales

Qualifications

• Minimum 5 years of retail experience, with at least 2 years in a managerial role.
• Experience in luxury retail is preferred.
• Passion for luxury retail, customer service, and team development.

Responsibilities

• Achieve and exceed sales targets and KPIs.
• Lead luxury client experiences and ensure brand representation.
• Recruit, onboard, and develop sales talent.
• Ensure compliance with operational standards.
• Stay informed of retail trends and competitor activities.

Skills

Retail management experience

Customer service excellence

Team leadership

Sales target achievement

Market analysis

Job description

The Branch Manager will lead the boutique team to achieve sales targets, deliver superior customer experiences, maintain operational excellence, and support business growth initiatives.

Key Responsibilities

Sales & Business Performance

• Achieve and exceed boutique sales targets, KPIs, and profitability goals
• Analyse sales reports and identify opportunities for growth
• Drive clienteling initiatives to build long-term customer relationships and increase repeat purchases

Client Experience & Brand Representation

• Lead by example in delivering luxury client experiences and personalised service
• Ensure the boutique environment reflects the brand image, heritage, and storytelling
• Resolve client issues with professionalism, tact, and discretion

Team Leadership & Development

• Recruit, onboard, and develop sales talent
• Provide coaching, feedback, and product knowledge training
• Foster a culture of teamwork, accountability, service excellence, and brand passion
• Manage workforce planning, scheduling, and sales floor assignments

Operations Excellence

• Ensure compliance with brand SOPs, inventory standards, and cash management procedures
• Oversee stock levels, loss prevention strategies, and visual merchandising guidelines
• Manage boutique administration including reporting, expenses, and audit requirements

Market & Competitor Analysis

• Stay informed of retail trends, competitor activities, and emerging client expectations
• Support localised marketing or client activation events as required

Requirements

• Minimum 5 years of retail experience, with at least 2 years in a managerial/team lead role (luxury retail preferred)
• Experience supporting activations, CRM, or client engagement events
• Passion for luxury retail, customer service, and team development

Working Arrangements

• Location: Islandwide
• Working Hours: Retail hours, 2 days off per week

Compensation & Benefits

• Salary: SGD 4,500 – 6,000 (basic, based on experience) + Variable Bonus
• Commission: Approximately 30% of total salary package

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd |EA License No.:12C6253

Han Tze Jian |EA PersonnelNo.:R1658384