Branch Manager (Financial Institution)

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a Branch Manager to lead and motivate staff, oversee operations, and drive customer engagement. This role requires a Bachelor's degree and 5–7 years of experience in financial services, with strong leadership and communication skills. The successful candidate will implement strategies to enhance customer satisfaction and meet operational targets, thriving in a fast-paced environment.

Qualifications

• Minimum 5–7 years of experience in financial services, banking, or brokerage.
• At least 2 years in a managerial role.
• Strong knowledge of investment products and regulatory requirements.

Responsibilities

• Lead, manage, and motivate branch staff to achieve sales and service goals.
• Oversee daily branch operations ensuring compliance with policies.
• Develop strategies to drive customer acquisition and retention.

Skills

Leadership

Customer service

Communication

Analytical skills

Education

Bachelor’s degree in Business, Finance, Economics, or related field (MBA preferred)

Job description

Key Responsibilities

• Lead, manage, and motivate branch staff to achieve sales, service, and operational goals.
• Oversee daily branch operations, ensuring compliance with company policies, industry regulations, and risk management standards.
• Develop and implement strategies to drive customer acquisition, retention, and engagement.
• Monitor performance metrics, analyze financial reports, and provide actionable insights to senior management.
• Act as the primary point of contact for clients, addressing escalations and ensuring high levels of satisfaction.
• Collaborate with internal departments (marketing, product, compliance, etc.) to align branch activities with overall business objectives.
• Recruit, train, and coach staff, fostering a culture of continuous learning and professional growth.
• Represent moomoo in the local community, building partnerships and enhancing brand visibility.

Requirements

• Bachelor’s degree in Business, Finance, Economics, or related field (MBA preferred).
• Minimum 5–7 years of experience in financial services, banking, or brokerage, with at least 2 years in a managerial role.
• Strong knowledge of investment products, financial markets, and regulatory requirements.
• Proven track record of achieving sales and operational targets.
• Excellent leadership, communication, and interpersonal skills.
• Customer-focused mindset with a passion for delivering outstanding service.
• Ability to thrive in a fast-paced, digital-first environment.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD formator please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguardingyour personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate websitewww.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Jun Siong (Johnson)

EA Personnel Reg No: R24120242