branch manager

LIBERAL MUSIC & ARTS SCHOOL (JW) PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A local arts education provider in Singapore is seeking a dedicated individual to provide professional support to students and parents. The role involves managing enquiries, coordinating lesson arrangements, and maintaining customer satisfaction. Fluency in both English and Mandarin is essential, along with strong communication and customer service skills. The position requires effective coordination of timetables and student billing management. Candidates should be available to work on weekends as necessary.

Qualifications

• Strong communication skills in both English and Mandarin.
• Experience in customer service or education settings is a plus.
• Ability to handle student billing and payments effectively.

Responsibilities

• Provide professional support to students and parents through various channels.
• Assist in coordinating lesson arrangements for teachers.
• Maintain excellent relationships to ensure customer satisfaction.
• Promote school courses and conduct consultations.
• Manage student billing and payment collection.
• Plan and coordinate timetables based on availability.
• Ensure cleanliness and safety at the branch.
• Be available to work weekends as required.

Skills

Fluent in English

Fluent in Mandarin

Customer service skills

Coordination skills

Time management

Job description

• Provide prompt and professional support to students and parents by handling enquiries via walk-ins, telephone calls, or emails.
• Assist teachers by coordinating additional lesson arrangements and providing student-related information as needed.
• Maintain positive and professional relationships with students and parents to ensure high levels of customer satisfaction.
• Promote the School’s courses and music products; conduct course consultations for prospective students and parents.
• Manage student billing and collect payments from parents or students.
• Plan and coordinate student timetables effectively to match teacher availability and student needs.
• Be available to work on weekends, based on the branch's operational requirements.
• Ensure the cleanliness, safety, and organization of the branch premises at all times.
• Communicate fluently in both English and Mandarin to cater to a diverse customer base.