Bellman

SSG HOTELS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading boutique hotel group in Singapore is seeking front desk associates who will be responsible for guest check-ins and providing excellent customer service. Ideal candidates should possess strong communication skills and be flexible to work in various roles. Candidates will enjoy various benefits, including discounts on food and beverage, room rates, and a yearly staycation in the hotel's premises. Join our dedicated team and thrive in hospitality.

Benefits

Discounts on F&B and room rates

Global Learning + Development access

Yearly staycation

20% off Food/Alcohol Bill

Qualifications

• Experience in hospitality or customer service is preferred.
• Ability to handle cash and process payments.
• Strong attention to detail and ability to work under pressure.

Responsibilities

• Process guest check-ins and room assignments.
• Answer inquiries about hotel services and assist guests.
• Perform night audit and prepare necessary reports.
• Ensure compliance with safety and privacy policies.

Skills

Guest service orientation

Communication skills

Problem-solving

Flexibility

Job description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

• Maxwell Reserve, Autograph Collection Hotel (Marriott)
• Duxton Reserve, Autograph Collection Hotel (Marriott)
• The Vagabond Club, a Tribute Portfolio Hotel (Marriott)
• The Serangoon Club, a Tribute Portfolio Hotel (Marriott)

Restaurants & Bars:

• Yellow Pot, Anouska's (Duxton Reserve)
• Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)
• The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)
• GupShup (The Serangoon House)

Garcha Group Benefits:

• As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels worldwide.
• As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey (see attached for full Marriott benefits).
• 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.
• 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars.

Responsibilities include but are not limited to:

• Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell. Accommodate special requests when possible.
• Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
• Answer inquiries about hotel services, in-house events, directions, attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.
• Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
• Perform night audit during midnight shift and prepare necessary reports.
• Handle any Marriott-related enquiries.
• Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• On time and at work when scheduled and in proper uniform.
• Attend department meetings as scheduled.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Flexibility to work in other positions/departments as the need arises.
• Willing to work in SHN environment during COVID-19.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
• Write shift reports including reports on any of theft, accidents or injuries when assigned.
• Check with manager / supervisor before leaving work area for any reason.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.
• Any other duties / tasks as requested by management.