Bellman

MANDAI RESORTS PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury resort in Singapore is seeking Service Ambassadors who excel in providing exceptional guest service. Candidates will greet guests upon arrival, manage their luggage, and assist throughout their stay. Responsibilities include maintaining a clean and organized environment and ensuring guest safety. Applicants should have 1-2 years of experience in a similar luxury setting, along with strong communication and organizational skills. This role requires handling high-pressure situations with professionalism.

Qualifications

• 1 – 2 years of similar experience in a luxury hotel or resort setting.
• Ability to handle high-pressure situations with professionalism.

Responsibilities

• Greet guests warmly and assist with luggage upon arrival.
• Assist with check-out and ensure proper handling of luggage.
• Maintain a clean and organized bell desk and luggage storage.
• Monitor guest activity for safety and security.

Skills

Strong communication skills

Organizational skills

Job description

Main Duties and Responsibilities

As the Resort’s Service Ambassadors, you will be responsible for promoting and driving our unparalleled standards of service and guest excellence. You will welcome of our guests with our Brand’s signature level of service upon their arrival and departure from our Resort. The Bellman will play an important role in assisting our guests with their luggage and other needs with professionalism and courtesy.

Key Responsibilities

Guest Arrival and Departure

• Greet our guests warmly upon arrival, assist with luggage, and escort them to their rooms, providing information about the hotel and its amenities.
• Assist with the check-out process, ensuring that guests' luggage is handled and transportation is arranged as needed.

Luggage Handling

• Efficiently manage and transport guest luggage, ensuring that items are handled with care and delivered to the correct room or location.
• Provide luggage storage services, including the secure handling of guests’ belongings.

Operational Support

• Maintain a clean and organized bell desk and luggage storage area, ensuring that equipment and supplies are in good working condition.
• Assist with the maintenance of hotel vehicles, including keeping them clean and ensuring they are ready for guest use.
• Monitor guest activity in public areas, ensuring the safety and security of both guests and their belongings.
• Report any unusual activity or safety concerns to the appropriate department.

Job Requirements

• 1 – 2 years of similar experience, preferably in a luxury hotel or resort setting.
• Able to handle high-pressure situations with professionalism.
• Strong communication and organizational and skills.