BALENCIAGA Store Director

BAL Singapore; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading luxury brand in Singapore is looking for a retail manager to oversee a sales team, manage daily operations, and ensure compliance with brand standards. You will lead and motivate staff to achieve sales targets while maintaining excellent customer service. Candidates should have retail and management experience, and strong leadership and organizational skills. The company promotes professional development and diversity within the workplace.

Qualifications

• Experience in retail and customer services industry with management experience.
• Strong leadership and organizational skills.
• Ability to adapt and take risks in a dynamic environment.

Responsibilities

• Manage retail sales team and store operations.
• Lead team to achieve sales targets and provide excellent customer service.
• Ensure compliance with company standards.

Skills

Retail and customer service experience

Leadership skills

Adaptability

Client relationship management

Good command of spoken and written English

Good command of spoken and written Chinese

PC skills including MS Office

Job description

Description

Your opportunity

You will be accountable for sustaining the brand image, achieving sales and KPIs goals, managing the store team, recruiting, retaining and developing clients, and guarantees compliance with all processes and guidelines set by the brand in order to bring the store to its full potential.

How you will contribute

• Manage a retail sales team while overseeing daily store operations including sales targets, KPIs, housekeeping, staff training, inventory management, complaints handling, etc.
• Lead and motivate retail sales team to provide excellent customer service and achieve sales targets
• Ensure operational effectiveness and efficiency in accordance with Balenciaga’s standards and requirements
• Attract, develop and retain talent by creating a positive work environment and a feedback culture
• Build customer database and maintain a good relationship with valuable customers and VIP

Who you are

• Prior experience in retail and customer services industry with people & store operation management
• Inclusive leadership style and excellent organizational skills
• Adaptability, persuasiveness, risk-taking & dynamic
• High sensitivity to clients’ experiences and loyalty
• Good command of both spoken and written English and Chinese
• Good PC skills such as MS Office and other digital tools

Why work with us?

This is an exciting opportunity to contribute to the Balenciaga philosophy and to become part of a team that offers possibilities to learn and grow.

Balenciaga is committed to thriving your professional development within the House or in the Kering group. We empower leaders to create, build and sustain high performing teams that excel in execution. We guide every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Diversity Commitment

Balenciaga is committed to fostering a diverse workforce. We believe that diversity in all its forms - gender, age, nationality, culture, disability, sexual orientation… - enriches the workplace and our client experience. As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for. It is part of our interview process to discuss with you how to excel in our company.

Job Type

Regular

Start Date

2025-12-08

Schedule

Full time

Organization

BAL Singapore