Bakery Customer Service Assistant

DONA MANIS CAKE SHOP; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local bakery is seeking a Bakery Customer Service Assistant in Katong. The role involves greeting customers, taking orders, and packaging pastries. Ideal candidates are friendly team players with customer service skills and the ability to handle multiple tasks. A WSQ Level 1 Food Safety Handling Certificate is essential. Full and part-time positions available, working at least one weekend day. Join us to be part of our dedicated team!

Qualifications

• Friendly and efficient team player with a helpful attitude.
• Ability to handle multiple tasks in a fast-paced environment.
• Must have WSQ Level 1 Food Safety Handling Certificate.

Responsibilities

• Greet and welcome customers.
• Take and communicate customer orders.
• Pack and check customer orders.
• Answer customer questions and assist with cashiering duties.
• Maintain cleanliness of service areas and shop floor.

Skills

Customer service skills

POS system

Basic math

Good command of English

Organizational skills

WSQ Level 1 Food Safety Handling Certificate

Job description

Job Overview

Dona Manis Cake Shop is seeking a hardworking and reliable Bakery Customer Service Assistant to support the smooth running of our bakery operations. As part of the front‑of‑house team, you will assisting in tending to customers, taking their orders, and getting their pastries ready‑to‑go!

We're looking for a friendly and efficient team player to join us in Katong. If you have a warm, helpful attitude, enjoy fast‑paced work, and can handle multiple tasks with ease, we’d love to hear from you!

Here’s what we’re looking for:

Skills Needed

• Sweet and courteous customer service skills 💖
• Comfortable using the POS system
• Good with basic math
• Good command of English, ability to speak a second language is a plus.
• Organized: able to record daily inventory, report sales, answer phone calls, and take orders
• WSQ Level 1 Food Safety Handling Certificate required.

Duties include

• Greet and welcome customers
• Take customer orders (and communicate orders to the kitchen if necessary).
• Pack customer orders.
• Answer customers questions.
• Key in orders in POS system.
• Collect payment from customers and perform other cashiering duties when necessary.
• Check inventory (e.g. ensure sufficient stock of items) and raise inventory orders when needed.
• Keep service areas and shop floor clean and organized.
• Support back of house when required.
• Any other duties as required.

Working Days and Hours

• Full‑time (5 days a week)
• Part‑time (3‑4 days a week)
• At least one weekend day required
• Work day starts at 8am

Working Location

Katong / Jewel