Backend Operations Support Engineer (Card)

P2P; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading cryptocurrency platform is seeking a talented individual to focus on operation development, customer support, and system reliability. You will collaborate with various teams to enhance efficiency, resolve production issues, and support system maintenance. The ideal candidate is proficient in DevOps practices, particularly with AWS and Kubernetes, and has a strong command of both English and Mandarin. This position offers flexible work hours and a supportive team environment.

Benefits

Crypto.com visa card provided upon joining

Competitive salary

Attractive annual leave entitlement

Qualifications

• Experience in a Linux environment and relevant support tools.
• Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
• Detail-oriented with strong ownership of work and ability to multitask.

Responsibilities

• Engage in requirements analysis and system design within the technical team.
• Act as primary technical contact for resolving issues in production.
• Coordinate with teams to identify and troubleshoot problems in systems.

Skills

Familiarity with payment card domain knowledge

DevOps experience

Analytical skills

Communication skills

Tools

AWS

Kubernetes

CI/CD pipelines

Datadog

Git

Job description

Job Duty and Responsibility

• Operation Development and Testing
  • Engage in the requirements analysis, system design, and undertake part of the development work within the technical team.
  • Write and refine integration tests to ensure the robustness and reliability of the software.
  • Build close relationship with different operation team to continuously improve the operation efficiency.
• Customer Support and Problem Resolution
  • Act as the primary technical contact for resolving issues encountered by the Crypto.com Card project in production. This involves troubleshooting and root cause analysis of issues, and implementing effective solutions.
  • Participate in the daily work of the CS team. Actively receive and handle issues submitted by users, and address their requirements promptly.
  • Demonstrate a comprehensive understanding of all upstream and downstream business services related to derivs trading, including onboarding, pricing and trading, to quickly analyze and locate problems. Actively solve the problems encountered or coordinate with relevant teams to promote problem-solving.
  • Regularly organize and analyze the encountered problems, transform them into business requirements, and submit them to the Project Manager (PM) and developers (dev) to improve and optimize our products.
• System Reliability and Maintenance
  • Collaborate with the SRE team to formulate reasonable monitoring and alerting mechanisms. By leveraging monitoring tools and techniques, identify potential issues in the production environment as early as possible to prevent system failures.
  • Provide system upgrade and optimization plans to enhance system performance and reliability.
  • In the event of a system failure, coordinate with the infra team, SRE team, and other relevant teams to identify and troubleshoot the problem, aiming to minimize downtime and the impact on users.
• Timezone & Shift: Requires flexibility to work shifts covering both Asia and EST timezones, including day/night shifts, based on operational needs.
• Potential Day/Night Shift

Requirements

• Familiarity with payment card domain knowledge
• Experience in DevOps, particularly with AWS, Kubernetes, and CI/CD pipelines.
• Solid experience in a Linux environment and relevant support tools.
• Familiar with monitoring systems and logging systems (e.g. Datadog, Sumologic, OpenTelemetry).
• Experience in GitOps with ArgoCD is a plus.
• Experience with shell scripting, Ruby, Golang and SQL technologies is a plus.
• Strong analytical skills and the ability to proactively identify issues before they escalate.
• Detail-oriented with strong ownership of work and the ability to multitask across simultaneous projects.
• Excellent communication and interpersonal skills to engage both technical and non-technical stakeholders.
• Proficiency in both written and spoken English and Mandarin; Cantonese is a plus.
• Embody a proactive and positive mindset, demonstrating a strong "can-do" attitude
• Desired Skills
• Experience with version control systems (Git is a plus).
• Familiarity with SDLC processes and a proactive approach to process automation.
• Quick learner with a demonstrated aptitude for acquiring new technologies.

Life @ Crypto.com

• Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.
• Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.
• Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.
• Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.
• One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us - our internal mobility program offers employees a new scope.
• Work Perks: crypto.com visa card provided upon joining
• Are you ready to kickstart your future with us?
• Benefits
• Competitive salary
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
• Work Perks: crypto.com visa card provided upon joining
• Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
• About Crypto.com:
• Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
• Learn more at https://crypto.com.
• Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
• Personal data provided by applicants will be used for recruitment purposes only.
• Please note that only shortlisted candidates will be contacted.