Backend Customer Service Executive | Office hours | Up to $3800 Monthly

CGP Personnel; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading life insurance company is seeking a Backend Customer Service Executive in Singapore to join their Digital Communications team. The ideal candidate is meticulous, service-driven, and keen on delivering excellent customer experiences. Responsibilities include responding to customer enquiries, resolving insurance-related matters, and delivering high-quality service. This role values strong attention to detail, excellent customer service skills, and the ability to manage responsibilities with integrity. Interested candidates should apply via email.

Benefits

5-day work week

Collaborative team culture

Career growth in financial services

Qualifications

• Meticulous and service-driven individual required.
• Ability to manage responsibilities with integrity and accountability.
• Eagerness to make a meaningful impact in customer experience.

Responsibilities

• Respond to email, mail, and fax enquiries.
• Provide accurate information and resolve insurance-related matters.
• Manage appeals, feedback, and minor complaints across various channels.
• Deliver high-quality service aligned with company standards.
• Support compliance efforts by identifying potential risks.

Skills

Strong attention to detail

Excellent customer service mindset

Good interpersonal skills

Problem-solving skills

Team player

Initiative

Job description

Backend Customer Service Executive

Join a Leading Life Insurance Company – Empowering People, Enriching Lives

Job Highlights:

• 5-day work week
• Positive and collaborative team culture
• Career growth in the financial services industry

Job Description:

Are you passionate about delivering excellent customer experiences through digital platforms? We are looking for a meticulous and service‑driven individual to join our Digital Communications team! You’ll play a key role in handling policy‑related enquiries from customers and partners, contributing to seamless service delivery and building trust in our brand.

Your Role:

• Respond to email, mail, and fax enquiries from customers, distribution representatives, and business partners.
• Provide accurate information and resolve insurance‑related matters in a timely and professional manner.
• Manage appeals, feedback, and minor complaints effectively across various channels.
• Deliver consistent, high‑quality service aligned with company standards.
• Support compliance efforts by identifying potential risks and taking proactive measures.
• Take on ad‑hoc assignments and contribute to team initiatives as required.

What We’re Looking For:

• Strong attention to detail and high accuracy in written communication
• Excellent customer service mindset with a drive for service excellence
• Good interpersonal and problem‑solving skills
• A team player who takes initiative and adapts well to changes
• Able to manage responsibilities with integrity and accountability

If you’re eager to make a meaningful impact in customer experience, we want to hear from you!

Please send in your resume to:

[e-mail]

Go Ai Wei (R1440661)

Cornerstone Global Partners

EA License Number: 19C9859