AWS Cloud Ops Manager – ITSM & Incident Mastery

ADECCO PERSONNEL PTE LTD; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is seeking a professional for an IT operations role focused on incident management and IT service management. This position offers a hybrid work model and requires a minimum of 4 years of relevant experience. The ideal candidate will have strong skills in troubleshooting and experience with tools such as Jira Service Management. Interested candidates should apply by sending their resume and expected package.

Benefits

5 days' work week, Office Hours

Qualifications

• Minimum 4 years of experience in IT operations, production support, or IT service management environments.
• Strong hands-on experience in incident management and resolving BAU production issues.
• Experience working with ITSM tools such as Jira Service Management.

Responsibilities

• Implement technical operation initiatives with ITSM services across business units.
• Manage incident tickets and provide root cause analysis.
• Facilitate IT operations support for airport tenants/merchants.

Skills

Incident management

Root cause analysis

Jira Service Management

Troubleshooting

Collaboration

Education

Degree or Diploma in Computer Science, Information Systems, or related field

Tools

AWS cloud platform

AEM

Site 24x7

Datadog

Job description

A staffing agency in Singapore is seeking a professional for an IT operations role focused on incident management and IT service management. This position offers a hybrid work model and requires a minimum of 4 years of relevant experience. The ideal candidate will have strong skills in troubleshooting and experience with tools such as Jira Service Management. Interested candidates should apply by sending their resume and expected package.