Assistant Vice President Process Automation

SINGAPORE LIFE LTD.; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

A leading insurance company in Singapore seeks a professional to lead automation and AI initiatives, ensuring operational transformation across the New Business and Underwriting domains. The ideal candidate will oversee strategic automation planning, AI integration, and product implementation readiness while maintaining compliance and managing cross-functional stakeholder engagement. Strong expertise in automation technologies and process improvement methodologies is essential, accompanied by a bachelor’s degree and relevant certifications. This role provides an opportunity to drive efficiency and innovation within a dynamic environment.

Qualifications

• Proficiency in Power Automate, Power BI, QlikSense, and GenAI technologies.
• Strong experience in Lean Six Sigma (Green Belt/Black Belt preferred) and Agile methodologies.
• Understanding of AI applications in business operations, including OCR, NLP, and predictive analytics.
• Ability to work with operational data and dashboards for insights and reporting.
• Skilled in managing cross-functional initiatives and timelines.
• Excellent written and verbal communication skills for stakeholder engagement and requirement documentation.

Responsibilities

• Lead automation and AI initiatives to transform operational processes.
• Design Business roadmap & requirements, develop prototypes for automation solutions.
• Leverage AI and GenAI technologies to optimize underwriting and onboarding processes.
• Develop and optimize AI-driven dashboards and analytical tools.
• Ensure all automation and AI initiatives comply with regulatory requirements.
• Conduct business end-users training on new AI tools and dashboards.

Skills

Automation Expertise

Process Improvement

AI Awareness

Data Literacy

Project Management

Communication

Education

Bachelor’s degree in Business, Operations, Information Systems, or related field

Certifications in Lean Six Sigma (Green/Black Belt), Agile, and AI/Analytics

Tools

Power Automate

Power BI

QlikSense

GenAI technologies

Job description

Purpose of the Role

Lead automation and AI initiatives to transform operational processes within NewBusiness and Underwriting, while providing oversight on product implementation readiness. This role drives efficiency, compliance, and innovation across T&O.

Key Responsibilities

Automation & AI Enablement

• Strategic Automation Planning: Design Business roadmap & requirements, develop prototypes for automation solutions to eliminate inefficiencies and redundancies, enhancing operational processes and improving customer and partner experience.
• AI & GenAI Integration: Leverage AI and GenAI technologies to optimize underwriting, onboarding processes and potential claims and customer services cross-functional flows and pain points, enabling intelligent document processing, predictive analytics, and rule-based automation.
• Data Analytics & Insights: Develop and optimize AI-driven dashboards and analytical tools; collaborate with stakeholders from business functions and Data Science & Analytics to maximize data value for performance tracking, service quality, risk management, and decision-making.
• Stakeholder Management: Lead cross-functional automation Operations SMEs to deliver strategic initiatives aligned with business priorities.
• Compliance & Risk Management: Ensure all automation and AI initiatives comply with regulatory requirements and organizational standards, mitigate operational, data and reputational risks.
• Training & Change Management: Conduct business end-users training on new AI tools and dashboards; develop communication plans for process changes and adoption.

Product Implementation Review

• Operational Readiness: Oversee end-to-end operational readiness for new product launches, ensuring seamless onboarding and servicing processes.
• Workflow Optimization: Review and refine product workflows to enable straight-through processing (STP) and minimize manual touchpoints.
• Compliance & Scalability: Validate that new product processes meet compliance standards and are scalable for future growth.
• Cross-Functional Coordination: Collaborate with Distribution, Compliance, Tech, and Ops teams to ensure smooth implementation and integration.

Required Skills & Competencies

• Automation Expertise: Proficiency in Power Automate, Power BI, QlikSense, and GenAI technologies.
• Process Improvement: Strong experience in Lean Six Sigma (Green Belt/Black Belt preferred) and Agile methodologies.
• AI Awareness: Understanding of AI applications in business operations, including OCR, NLP, and predictive analytics.
• Data Literacy: Ability to work with operational data and dashboards for insights and reporting.
• Project Management: Skilled in managing cross-functional initiatives and timelines.
• Communication: Excellent written and verbal communication skills for stakeholder engagement and requirement documentation.

Education & Certifications

• Bachelor’s degree in Business, Operations, Information Systems, or related field.
• Certifications in Lean Six Sigma (Green/Black Belt), Agile, and AI/Analytics (e.g., AI for Business, Data Analytics Foundations) are highly advantageous.

Key Stakeholders

• External: IT vendors, software partners.
• Internal: Senior management, Business stakeholders, Operations, Technology, Digital, Risk, Legal & Compliance, Customer Experience, and Distribution.