Associate / Senior Business Product Management

NETS; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading payments services group in Singapore is looking for a Business Product Manager to manage the development of Merchant Business products. The candidate will be involved in product development methodology, engaging stakeholders, conducting tests, and ensuring compliance and service excellence. The ideal candidate has at least three years of experience in product management, strong knowledge of payments technology, and excellent communication and analytical skills. This role requires a customer-centric mindset and effective teamwork.

Qualifications

• Minimum 3 years of experience in product development and management.
• Good knowledge of payments and related technologies.
• Experience with payment systems and vendors.

Responsibilities

• Develop and manage business requirements with teams.
• Conduct user acceptance tests for product development.
• Support sales and servicing teams with product materials.

Skills

Product development

Project management

Critical thinking

Communication skills

Team collaboration

Tools

MS Office

Job description

The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.

The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 130,000 acceptance points in the country as well as online payments.

Position Summary

The position of Business Product Manager will report to the Head of Business Product Management on the day-to-day development of the Merchant Business products.

The incumbent will also be exposed to NETS product development methodology and is expected to follow the processes/methodology to ensure that products are developed/managed with compliance and service excellence in mind.

Key Responsibilities

Product Management

• Develop and manage business requirements with cross functional teams.
• Engage internal and external stakeholders to evaluate the feasibility on new features/changes requests.
• Conduct user acceptance test to ensure the product is developed or enhanced according to requirements.
• Monitor financial performance of the responsible product.
• Assess market trends to ensure product validity.
• Manage incidents/escalations from contact centre.
• Product data/analytics management reporting.
• Provide support to sales and servicing team on product related materials and queries.
• Conduct training to internal stakeholders such as Contact Centre, Operations and Sales/Servicing teams for new product launches or enhancements.
• Manage the necessary documentation to support service operations.
• Maintain Product Management Policy and Product Risk Management.
• Conduct Live Verification during product/enhancement launch to ensure the successful deployment and product function to requirements.
• Supports the development of the responsible product's strategic roadmap with key market research.
• Development of test plan, test cases and perform live verification of services.
• Development of service management documentation for product development.
• Manage any vendors/suppliers/partners.
• Requirements

Other Administrative Duties

• Updating of policies and procedures
  • Perform regression testing for various systems and work with User Acceptance Testing team where necessary.

Requirements

• Minimum 3 years of experience in product development, product management with specific industry expertise in banking / financial platforms, both operationally and strategically.
• Good knowledge of payments, the payments industry and related technologies.
• Good knowledge of software development practices.
• Candidates skilled in matrix and project management and equipped with critical thinking analysis would be preferred.
• Demonstrated experience working with payment systems and payment vendors and payment schemes.
• Keen industry knowledge of innovation in the payment, card, mobile and online spaces.
• Being well-versed in financial modeling would be advantageous.
• Strong presentation and engagement skills with ability to develop and cultivate relationships with a variety of business stakeholders.
• Excellent communication and articulation skills.
• Strong conceptual, critical thinking and analytical skills - demonstrating outside-the-box problem solving skills.
• Highly skilled in using - MS Office (Word, Powerpoint, Excel).
• Should have good project management/coordination skills.

Self-starter, fast learner, resilient, adaptable and have a relentless desire to solve pain-points with a customer-centric mindset and a strong team player.

Network for Electronic Transfers (Singapore) Pte Ltd.