Associate / Senior Associate - Institutional Services

Interactive Brokers Group, Inc.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global financial services firm is seeking an Associate/Senior Associate to provide exceptional service to institutional clients in Singapore. The ideal candidate will have 1-2 years of experience in a financial institution, strong communication skills in English, and familiarity with asset classes. This role offers competitive salary and benefits, along with opportunities for career growth within a dynamic team.

Benefits

Competitive Salary and annual bonus

CPF Contributions

Excellent medical insurance

Annual Leave

Daily lunch with stocked kitchen

Modern office environment

Exposure to global markets

Career progression opportunities

Qualifications

• Strong familiarity in one or more asset classes like Stocks, ETFs, Options, FX.
• Capable of critical thinking and reasoning in complex systems.
• Professionalism in fast-paced situations.

Responsibilities

• Resolve technical and trade-related enquiries for institutional clients.
• Take ownership of issues and escalate them appropriately.
• Assist clients with the entire trading lifecycle.

Skills

Familiarity with asset classes

Critical thinking

Composure under pressure

Excellent English communication

Mandarin language skills

Education

1-2 years experience at a financial institution

Relevant licenses (CMFAS 1A, 2A, CM-EIP, CM-SIP)

Tools

Excel

JIRA/Confluence

Job description

Associate / Senior Associate - Institutional Services

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron’s has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

Job Description and Responsibilities

IBKR is seeking exceptional individuals to join its fast-growing APAC Institutional Services group. In this role, you will be responsible for providing unparalleled service to IBKR’s institutional and enterprise clients including banks, hedge funds, financial advisors, and introducing brokers. Our mission is to build deep, long-term relationships and provide a seamless client experience as we continue to expand our global product and service offerings.

Key responsibilities:

• Resolve technical, account, and trade-related enquiries via telephone, ticket, and live chat
• Take ownership of and escalate/report issues to the relevant stakeholders across various departments and regions
• Assist clients in understanding the entire trading lifecycle including but not limited to funding, position transfers, corporate actions, margin calculation, and statement reconciliation
• Ad hoc assignments and projects – e.g. client outreach, platform training, general market research

Qualifications

Core competencies:

• Strong familiarity in one or more asset classes – Stocks, ETFs, Options, FX, Funds, Futures, Fixed Income
• Be able to think critically and reason about complex systems and processes
• Maintain composure and professionalism in fast-paced and stressful situations
• Excellent command of written and spoken English (Mandarin is a strong plus)

Requirements:

• At least 1-2 years prior experience at a large financial institution (new graduates who demonstrate a strong grasp of the core competencies will also be considered)
• Licensed with CMFAS 1A , 2A , CM-EIP and CM-SIP or be able to obtain by attending to licensing paper exams within a short period after onboarding
• Fluency in productivity applications (e.g. Excel, JIRA/Confluence) is a plus

Company Benefits & Perks

• Competitive Salary, annual performance-based bonus and stock grant
• CPF Contributions
• Excellent medical insurance, including dental, specialist and in-patient
• Competitive package of Annual Leave
• Daily lunch ordered in house with fully stocked kitchen
• Modern offices with multi-monitor setups
• Unique opportunity to gain exposure to global financial products, markets and clientele
• Opportunities for career progression and job scope expansion in a global company with growing local presence
• Hybrid work arrangement role permitting

Interactive Brokers is an equal opportunity employer and does not discriminate on the basis of protected status under applicable law.