Associate/Senior Associate - Assistant Client Advisor

LIGHTHOUSE CANTON PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading firm in wealth management seeks a Client Relationship Manager to enhance client experiences for Ultra High Net Worth individuals. The ideal candidate will excel in managing client relationships, delivering exceptional service, and collaborating with various departments to ensure client satisfaction. This role offers a unique opportunity to thrive in a dynamic and fast-paced environment, aligning with our vision of excellence in financial consulting.

Qualifications

• Minimum of a bachelor’s degree from an accredited college or university.
• 1–2 years of experience in private banking or wealth management preferred.
• Preferably CACS certified (Module 1 & 2).

Responsibilities

• Support Client Advisors in managing client relationships for UHNW clients.
• Collaborate with Investment Portfolio Management to provide customized solutions.
• Ensure timely and accurate resolutions for client queries and transactions.

Skills

Client Service

Financial Analysis

Problem Solving

Attention to Detail

Interpersonal Skills

Education

Bachelor's Degree

Job description

Job Purpose:

The candidate will support Client Advisors in managing client relationships by delivering a superior client experience—through understanding, anticipating, and accurately executing client transactions. They will provide exceptional administrative and organizational support to Client Advisors, while excelling in daily responsibilities in alignment with Lighthouse Canton (LC)’s Vision and Mission.

Individual Contributor or People Manager

• Individual Contributor.

Duties & Responsibilities:

(A) Client Relationship Management

• Support the team of Client Advisors and Senior Assistant Client Advisors in developing, managing, and retaining existing Ultra High Net Worth (UHNW) client relationships by delivering exceptional wealth management services as part of Lighthouse Canton’s client experience journey.

(B) Investment and Financial Planning

• Collaborate closely with the Investment Portfolio Management team to provide customized and comprehensive investment solutions and financial planning portfolios for UHNW clients.

(C) Client Servicing and Account Management

• Respond promptly to all client queries and instructions; monitor transactions and activities in client accounts to ensure timely and accurate resolutions.

(D) Administrative and Data Management

• Maintain accurate client data and reports, and handle all administrative duties with efficiency and precision.

(E) Cross-Departmental Collaboration

• Work with other departments to ensure a seamless and efficient client resolution experience.

(F) Firm Representation and Values

• Uphold the firm’s values, reputation, and standing when representing Lighthouse Canton in external forums.

(G) Regulatory Compliance and Policy Adherence

• Ensure that all activities are conducted within the regulatory framework and adhere to the company's internal policies and procedures.

(H) Partnership Coordination

• Coordinate with business partners to understand how their services integrate with Lighthouse Canton’s overall practices and objectives.

Qualifications:

• Minimum of a bachelor’s degree from an accredited college or university.
• 1–2 years of experience in the private banking or wealth management industry preferred.
• Preferably CACS certified (Module 1 & 2).

Domain Skills:

• Strong understanding of the financial services industry and financial consulting responsibilities.
• Demonstrated interest in financial, global, and capital markets.
• Experience in understanding and addressing the financial needs of Ultra High Net Worth (UHNW) clients.

Soft Skills:

• Demonstrates a commitment to exceptional client service through professional excellence, adherence to the highest ethical standards, and effective utilization of available resources.
• Detail-oriented, with a strong commitment to excellence and integrity.
• Excellent interpersonal skills with the ability to build and maintain a strong network of relationships.
• Possesses active listening and critical thinking skills.
• Takes a creative approach to problem-solving and develops innovative solutions to meet client needs.
• Highly motivated and adaptable, thriving in a fast-paced, dynamic, and entrepreneurial environment with a client-first attitude.
• Able to work independently and collaboratively within a team, handling multiple responsibilities with accuracy under pressure.
• Excellent administrative and marketing skills.
• Strong coordination and organizational capabilities.