Associate Manager | Marketing Media Agency

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A media marketing agency in Singapore seeks a Senior Associate to oversee client and account management. The ideal candidate will have 4-6 years of management experience in a marketing agency, with strong capabilities in team leadership and business management. Responsibilities include developing project scopes, managing schedules and budgets, and ensuring effective communication within the team and with clients. This role also involves participating in business development activities to grow the agency's client base.

Qualifications

• At least 4-6 years of management experience in marketing agency or related business.
• Familiar with all aspects of client management and business management.

Responsibilities

• Develop accurate scopes of work and budgets for client needs.
• Manage account schedules and ensure progress from conception to completion.
• Set clear expectations for tasks and deliverables.

Skills

Management Experience

Client Management

Team Management

Business Management

Tools

Microsoft Project

Excel

Job description

Role: Senior Associate [ Manager ] x 2

Industry: Media Marketing Agency [ Malaysian & Singapore ]

Working Hours: 5 Days, 8.30am-5.30pm, 1 Day WFH

Office Location: Genting Lane [ Between Mattar & Farrer Park MRT ]

Salary Range: $4,000 - $5,000 [ No AWS / VB ]

Key Performance Indicators For This Post:

1. Customer Satisfaction | 30%

2. Internal Process Quality | 30%

3. Team workers satisfaction | 20%

4. Financial Performance For Portfolio | 20%

Requirements:

• At least 4-6 years of management experiences in marketing agency or related business in Public Relations, Media or Studio Management.
• Ideal candidates must familiar with all aspects from Team Management, Client Management, Brands Communications, Public Relations, Peer Fellowship and Business Management.

Job Scopes:

Client / Account Management:

• Develop accurate and informed scopes of work including schedules and budgets, using the correct tools (i.e. Microsoft Project, Excel) and with regard to client and agency needs / expectations.
• Manage contract deliverables, account schedule and budget and ensure account progress from goal and deliverables from conception to completion including change management.
• Have a working knowledge of the workflows for media liaison, associates management tools
• Guide teams on mitigating risks on projects / account
• Enforce quality control processes in each project / account
• Ability to manage Singapore & Malaysia clientele directly or with partner agency

Communication Management:

• Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials / documentation when necessary.
• Demonstrate good judgment in choosing methods of communication that are most effective and efficient (e.g. team meetings, in-person visits, phone calls, email)
• Escalate issues appropriately and professionally at all times; demonstrate good judgment during escalation process.

Internal Team Management:

• Collaborate and coach key account associates to ensure client expectations are managed with regard to scope and progress in schedule and budget
• Align Personal Goals / Values of Individuals and Company
• Introduction to Public Relation and social media
• Planning and organising at work and for account / project
• Research and resource and network building
• Working with the media and vendor partners
• Work with extended internal team (Contracted associates, media monitoring agency, photographers, and partners) to ensure client expectations can be met.

People & Corporate Citizenship:

• Lead brand ambassador of the company, an exemplary role model for the team
• Appropriately elevate and seek direction on conflicts or difficult people situations.
• Strive to be a positive influence on peer group and cross-capability team.

Business Development Participation:

• Evaluate and identify key strategic actions/tools kits to develop the team / company
• Assist in strategic discussion/proposal with new clients (project basis / retainer)
• Through good work and harvest leads for potential business growth

⭕ Cheong Kar Chun ⭕ Team Manager ⭕ R1980386

⭕ The Supreme HR Advisory ⭕ 14C7279