Associate Executive, Project Management Office, Regional Health System Office (3-year contract)[...]

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare organization in Singapore is seeking a candidate to support the Healthier SG enrolments at various touchpoints. The role involves engaging with the public, training temp staff, and managing booth operations. Candidates should have a diploma and good interpersonal skills. Weekend work may be required. This position provides valuable experience in customer service within healthcare.

Qualifications

• Diploma in any discipline is required.
• Experience in customer service or healthcare is an advantage.
• Basic competency in Microsoft Office Suite is needed.

Responsibilities

• Act as key contact for RHSO and manage the central booth operations.
• Train temp staff on booth operations and public engagement.
• Engage the public on preventive health and direct them to health programs.

Skills

Interpersonal skills

Customer service experience

Microsoft Office Suite proficiency

Education

Diploma in any discipline

Job description

Reporting to Manager, Project Management Office, Regional Health System Office (RHSO), the incumbent will be responsible for supporting Healthier SG enrolments within NUHS touchpoints.

• Serve as the key point of contact to RHSO and the partnering NUHS hospital for the management of the central booth within key hospital and community touchpoints during operating hours.
• Guide and train temp staff on key competencies for booth operations - booth manning and appropriate public engagement on public queries related to the Healthier SG journey, including details on what is Healthier SG, details on enrolment and appointments, and how to redeem health points after successful submission of their health plan.
• Engage members of public on preventive health, match them to appropriate programmes based on their health needs and profiles.
• Provide administrative support for the team, such as keying in of daily enrolment figures or recording and submission of figures to various stakeholders.
• All other ad hoc tasks as assigned.

Qualifications

• Diploma in any discipline
• Pleasant and friendly disposition with a willingness to engage members of the public.
• Able to navigate various computer systems and phone applications.
• Experience in customer service or healthcare is an advantage.
• Willing to work on weekends when required.
• Good interpersonal skills
• Basic competency in Microsoft Office Suite