Associate Executive (Contract)

Tan Tock Seng Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking a dedicated professional to manage pharmacy billing processes. Responsibilities include facilitating billing and payment collection, resolving issues, and training staff. Candidates should hold a relevant diploma and preferably have 3 years of experience in the service industry, with knowledge in public healthcare billing considered advantageous. Proficiency in Microsoft Office and SAP is preferred. This role demands strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 3 years working experience in service industry preferred.
• Experience in public healthcare billing is welcomed.
• Strong organizational and coordination skills.
• Ability to manage stress in a fast-paced environment.

Responsibilities

• Facilitate registration, billing, and payment collection.
• Resolve billing-related issues and manage enquiries.
• Train staff on medication billing processes.
• Maintain accurate records of patients’ information.

Skills

Public healthcare billing

Analytical skills

Organizational skills

Interpersonal skills

Multi-tasking

Knowledge of SAP

Proficient in Microsoft Office

Multi-lingual

Education

Relevant Diploma

Tools

SAP

Job description

Responsibilities

• Perform and facilitate registration (including visits creation), billing and payment collection to ensure accurate billing, and assist in prescription processing to ensure seamless operation of Pharmacy and ensure wait time targets are met.


• Perform billing-related tasks, including billing rectifications, batch billing, billing to third party payers, to ensure patients' needs are being attended to and an overall positive experience at the Pharmacy


• Facilitate the resolution of billing-related issues, which includes authorising SAP receipt cancellation.


• Manage billing-related enquiries; perform online adjustment for billing refunds.


• Assist Pharmacy Technician in reconciliation of the drop charges report.


• Train staff on medication billing processes and update training materials.


• Assist in supporting the ground during billing system slowness or downtime procedures.


• Maintain timely and accurate records of patients’ information.


• Support Pharmacy Billing Team in-charge to perform billing administrative work.


• Perform any other ad hoc duties as assigned.

Qualifications

• Relevant Diploma; preferably with 3 years working experience in service industry


• Public healthcare billing experiences are welcomed


• Good background on MOH healthcare financing knowledge will give an edge


• Meticulous, analytical, and possess good organizational and coordination skills as well as good interpersonal and communication skills


• Driven, pro-active, strong team player, independent and service minded


• Able to exercise initiative, manage stress and multi-task in a fast-paced environment


• Proficient in Microsoft Office and able to excel at handling multiple hospital systems


• Knowledge in using SAP system will be advantageous


• Multi-lingual with proficiency in more than one Asian language will be an added advantage