Associate Director Service Management - Group Chief Information Officer

HSBC; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading global bank in Singapore is seeking an Associate Director of Service Management to lead technology service deployments and ensure compliance with regulatory standards. This role involves managing outsourcing and cloud solutions, supporting the Operational Resilience programme, and facilitating communication between stakeholders. The ideal candidate has experience in service management and a strong understanding of MAS regulatory requirements.

Qualifications

• Experience in technology service management, particularly in outsourcing and cloud solutions.
• Familiarity with MAS regulatory requirements and compliance frameworks.
• Strong leadership and communication skills.

Responsibilities

• Lead technology service deployments from various providers ensuring compliance.
• Manage service continuity and incident management frameworks.
• Collaborate with compliance and risk teams to meet regulatory standards.

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. We keep people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking a high calibre professional to join our team as an Associate Director Service Management.

Principal Responsibilities

In this role you will:

1. Report to the Head of Technology Risk and Compliance, leading the initiation and governance of technology service deployments, focusing on outsourcing, cloud, AI/ML solutions, and broader IT services, ensuring compliance with Singapore regulatory requirements including MAS.
2. Lead technology service deployments from internal and external providers, ensuring service agreements and SLAs meet business, regulatory, and resilience standards.
3. Ensure compliance with MAS TRM guidelines, Outsourcing Notice 658, Cloud Guidelines, and manage the inventory of critical services and outsourcing arrangements, including oversight of approvals, risk assessments, and renewals. Support regulatory inspections and audits.
4. Support cloud adoption, AI deployment, and emerging technologies by applying appropriate governance frameworks and collaborating with architecture, security, and compliance teams.
5. Work with service providers to ensure service continuity, incident management, DR failover arrangements, and documented recovery plans.
6. Support the Operational Resilience programme, including IT Disaster exercises and Business Continuity testing in Singapore.
7. Act as a liaison between Singapore and group service providers, compliance, risk, and business stakeholders.
8. Facilitate communication between Singapore regulatory obligations and group service management practices.