Associate Director - Investor Services

SS&C Technologies Holdings; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A global financial services firm in Singapore is seeking a dedicated supervisor to manage multiple teams and enhance client relations. The successful candidate will oversee performance appraisals, coordinate client meetings, and ensure effective team development. Ideal applicants will have a Bachelor’s degree or equivalent work experience, supervisory experience, and a strong background in financial services such as mutual and hedge funds. This role supports a hybrid working model and offers various benefits including training opportunities and bonus schemes.

Benefits

Medical, Dental, Vision

Employee Assistance Program

Parental Leave

Paid further education opportunities

Bonus Scheme

SS&C Stock Allocation

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Supervisory experience.
• Knowledge of financial services/mutual funds/hedge funds/private equity funds preferred.
• Strong organizational and relationship building skills.

Responsibilities

• Perform day-to-day supervision of multiple teams.
• Provide periodic reports & feedback on investor relations.
• Act as point of escalation contact for clients.
• Coordinate new client business meetings.
• Assist and lead department initiatives.

Skills

Supervisory experience

Knowledge of financial services

Good knowledge of Microsoft Office products

Strong organizational skills

Adaptable to various software applications

Education

Bachelor’s degree or equivalent work experience

Job description

SS&C is leading the way. We continue to look for today’s and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to reach out and apply to our welcoming and inclusive environment.

SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, integrity, and innovation to name a few. We are a fast‑paced environment, who promote flexibility, authenticity and offer a hybrid working model to ensure employees can manage their day and meet both work and personal commitments.

Why You Will Love It Here!

• Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeans, Centralized location – 2 minutes’ walk from Raffles Place MRT
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave and Well-Stocked Pantry
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Education: Paid further education opportunities for employees who are eligible
• Extra Perks: Bonus Scheme, SS&C Stock(s) Allocation for employees who are eligible

What You Will Get To Do:

• Perform day-to-day supervision of multiple teams, including involvement in their performance appraisals and ongoing development.
• Provide periodic reports & feedback on investor relation topics, client issues and department initiatives.
• Act as point of escalation contact for clients and other internal service groups.
• Ability to handle and resolve escalated items
• Coordinate new client business meetings, clear communication of launch or conversion requirements.
• Ability to analyze, establish and review new client launch and conversion fund data in database.
• Work with external auditors and accounting to complete confirmation and due diligence requests.
• Attend and contribute to operational, client and regulatory meetings in order to maintain and improve client service
• Ensure training is coordinated and implemented for staff, identify needs and action accordingly
• Assist and lead department initiatives
• Review, understand and have ability to discuss fund PPMs/OMs and trade documents.
• Review/Validate investor reporting and distribute to investors
• Review/approve and release wires and maintain wire instructions
• Review/process investor transactions in accordance with the Fund’s offering documents.
• Maintain database and dashboard to keep them accurate and current.
• Review fund manager reports per or upon request. i.e. ERISA, Blue Sky,etc.
• Respond and resolve inquiries/issues raised by investors, fund managers or internal counterparts.
• Perform database and application testing as warranted.
• Such other activities as you may be assigned by your immediate Manager, or other SS&C Managers or Directors

What You Will Bring:

• Bachelor’s degree or equivalent work experience
• Supervisory experience,
• Knowledge of financial services/mutual funds/ hedge funds/private equity funds preferred.
• Good Knowledge of Microsoft Office Products
• Proven Ability to work under pressure and meet deadlines
• Strong organizational and relationship building skills
• Proven training skills and adaptable to various software/database applications