Associate Director, Client Relationship Management, Singapore

Fitch Ratings; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading financial services firm in Singapore is seeking a Client Relationship Manager to manage a portfolio of strategic B2B accounts. The role involves developing strong relationships, understanding client needs, and translating them into effective learning solutions. The ideal candidate has a strong background in sales and relationship management, particularly within the financial services education sector. This position emphasizes professionalism and excellent communication skills.

Benefits

Opportunity to join a high performing team

Dynamic environment with financial backing

Collaborative team environment

Qualifications

• High level of professionalism and integrity.
• Ability to create and position solutions through meetings and materials.
• Consultative selling approach with a track record in revenue targets.

Responsibilities

• Manage a portfolio of B2B client accounts in South East Asia.
• Develop strong relationships with clients to understand their needs.
• Produce regular revenue forecasts based on your client pipeline.
• Engage clients to translate learning needs into solutions.

Skills

Professionalism

Excellent communication skills

Sales/relationship management

Consultative selling approach

Understanding of financial markets

Tools

Salesforce

Job description

Fitch Learning is currently seeking a Client Relationship Manager based in our Singapore office.

The purpose of this role is to manage a defined portfolio of strategic B2B client accounts across the South East Asia region and grow these through developing strong relationships with client contacts across the organization. In addition, to seek out new business development opportunities with new logo clients. You will work with our clients to understand their needs and, working with our trainer faculty and product specialists, design programs and learning solutions to address their needs. In doing so, you will achieve / exceed an agreed revenue target.

What We Offer

• Great opportunity to join a high performing team
• Fast-paced, dynamic environment with considerable financial backing and stability and a breadth of learning products and solutions
• A collaborative team environment with great support from colleagues across the global offices
• A place where you can really make a difference and progress in your career

We’ll Count on You To

• Engage with clients and prospects to understand their learning needs and translate into solutions that meet those needs
• Position Fitch Learning (and wider Fitch Group) by acting as a thought leader in Learning and financial markets
• Manage your portfolio of clients through strategic analysis, relationship building and winning new business
• Understand the financial markets, products and operating environment that our clients work in, to enable you to support the design of learning and development solutions that add value to our clients
• Convert opportunities into booked business through sales excellence; leverage off our internal resources to write and develop best in class proposals; pitch persuasively
• Manage data and information closely and accurately, by using our Salesforce system to record and track your account developments
• Produce regular revenue forecasts that are built from your pipeline
• Effectively hand over programs to the relevant operational teams to deliver and manage, whilst retaining commercial oversight and client relationship

What You Need to Have

• High level of professionalism, integrity and quality in all aspects of the role
• Articulate and excellent communication skills
• Ability to create and position Fitch Learnings solutions through in-person meetings and marketing materials
• A strong background in sales / relationship management, ideally within the financial services education sector
• A proven track record in developing new business
• Demonstrate a history of working to, and achieving revenue targets
• Ability to understand client strategy to determine appropriate solutions
• Excellent communication skills and a consultative selling approach

What Would Make You Stand Out

• Experience working in the financial services industry
• A solid understanding of financial markets

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Toronto, Singapore, Dubai, Riyadh and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets around the world. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.