Associate Consultant

WPH DIGITAL PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A technology firm in Singapore is seeking a dedicated individual to ensure high quality in services and deliverables. Responsibilities include managing projects, assisting customers, and evaluating project outcomes. The ideal candidate has a degree in IT or Computer Science, at least 1 year of experience, and excellent communication skills. This role offers a chance for growth into management.

Qualifications

• Minimum of 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office and Project Management.

Responsibilities

• Ensure high quality in services and deliverables.
• Assist maintenance customers with issues and queries.
• Manage and ensure timely delivery of projects.

Skills

Customer-oriented

Excellent communication skills

Ability to handle multiple tasks

Education

Degree in Information Technology, Computer Science or equivalent

Tools

MS Office

Project Management

Visio

Job description

Job Duties

• Ensuring a high level of quality in the services and deliverables provided by the company
• Involved in the quality assurance and service level agreement of maintenance projects
• Actively assisting maintenance customers to monitor issues, changes, and handle queries they have
• Work with the technical team to ensure that all fixes for maintenance projects are delivered on time
• Manage and ensure timely delivery of projects
• Liaising with clients to discuss and identify their project requirements
• Evaluate and resolve any discrepancies and problems that arises during project delivery
• Actively engaging customers to find out their level of satisfaction with the services provided
• Initiate processes to improve the service level provided by the company
• Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives
• Ensure project output consistently meets requirements and standards
• Outstanding candidates will be groomed and trained for management role, to lead a team in the future

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science or equivalent.
• Preferably at least 1 year of experience in IT Software or related field.
• Certifications in Project Management are advantageous.
• Working knowledge in MS Office, Project Management and Visio.
• Able to handle multiple tasks/projects simultaneously.
• Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS in the link below.

https://www.wphdigital.com/notices