Assistant Vice President - Medical Claims

Great Eastern Life; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading life insurance company in Singapore is seeking an Assistant Vice President - Medical Claims to join their team. You will evaluate complex medical claims, deliver timely assessments, and engage with stakeholders to improve the claims process. Ideal candidates should have a Bachelor’s degree in nursing, 8 years of experience, and strong analytical skills. This position offers a chance to drive excellence in healthcare insurance and contribute to impactful initiatives.

Qualifications

• At least 8 years of experience in medical or nursing disciplines.
• Prior experience in medical claims assessment will be an added advantage.
• Strong grasp of medical practices, terminology, ICD/CPT codes, and insurance policy terms.
• Detail-oriented with a proven track record of managing high processing volumes without compromising quality.
• Customer-focused and excellent at building relationships with stakeholders.

Responsibilities

• Evaluate complex, high-value medical claims and appeals with critical thinking.
• Deliver accurate and timely assessment of medical claims, ensuring fair payouts.
• Collaborate with clinicians and hospitals to gather and clarify clinical information.
• Identify claim patterns and recommend improvements to streamline processes.
• Adhere to internal policies and regulatory requirements to maintain integrity.

Skills

Medical knowledge

Analytical skills

Attention to detail

Communication

Teamwork

Education

Bachelor’s degree or diploma in nursing or related healthcare discipline

Job description

Assistant Vice President - Medical Claims

Job Number:

2500026G

About the Job

Are you passionate about making a meaningful impact in the healthcare insurance space? At Great Eastern, we’re redefining what it means to be a claim professional. Join a passionate team where your medical knowledge, analytical skills, and attention to detail will directly impact the lives of our customers and the future of health insurance. You’ll play a vital role in ensuring our policyholders receive timely and accurate support when they need it most. You’ll also be empowered to contribute to service excellence initiatives that enhance the overall claims experience. It’s a career path that builds deep expertise in claims assessment and customer care.

Responsibilities

• Lead Complex Assessment

  Take charge of evaluating complex, high‑value medical claims and appeals, using your deep medical knowledge and critical thinking. Conduct review of pending claim to ensure reserve adequacy and closure of claims in a timely manner.

• Drive Service Excellence

  Deliver accurate and timely assessment of medical claims, ensuring fair payouts in line with our service standards and adherence to policy terms. Provide clear, empathetic communication to policyholders, medical professionals, and internal stakeholders, making the claims process smooth and transparent.

• Engage with Stakeholders

  Collaborate with clinicians, hospitals, and policyholders to gather and clarify clinical information, making you a key player in the claims journey.

• Analyze claim patterns

  Identify claim patterns and unusual or inappropriate practices and recommend improvements to strengthen claims controls and streamline claim processes.

• Ensure Compliance

  Adhere to internal policies and external regulatory requirements to maintain integrity and trust in our claims operations. Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks. Maintain awareness of industry trends, emerging threats, and appropriate steps to mitigate the risks. Highlight any potential concerns or risks and proactively share best risk‑management practices.

Qualifications

• Hold a Bachelor’s degree or diploma in nursing or a related healthcare discipline.
• At least 8 years of experience in medical or nursing disciplines.
• Prior experience in medical claims assessment will be an added advantage.
• Strong grasp of medical practices, terminology, ICD/CPT codes, and insurance policy terms.
• Strong analytical skills with the ability to interpret complex medical data, spot trends, and make sound decisions under pressure.
• Detail‑oriented with a proven track record of managing high processing volumes without compromising quality.
• Customer‑focused and excellent at building relationships with stakeholders and delivering clear, empathetic communication.
• Team players: eager to learn and grow in a fast‑paced, collaborative environment that values innovation and service excellence.
• Demonstrate a high level of integrity, take accountability of work, and maintain a good attitude towards teamwork.
• Takes initiative to improve the current state of things and is adaptable to embrace new changes.

How you succeed

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate a high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns or risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders—including 12.5 million from government schemes— it provides insurance solutions to customers through three successful distribution channels: a tied‑agency force, bancassurance, and the financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of “AA‑” by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern’s asset‑management subsidiary, Lion Global Investors Limited, is one of the leading asset‑management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest‑established Singapore bank, formed in 1932. It is the second‑largest financial services group in Southeast Asia by assets and one of the world’s most highly‑rated banks, with an Aa1 rating from Moody’s and “AA‑” by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.