Assistant TechOps Manager, Hybrid, AWS, upto 7k

ADECCO PERSONNEL PTE LTD; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A staffing agency in Singapore is seeking a professional for an IT operations role focused on incident management and IT service management. This position offers a hybrid work model and requires a minimum of 4 years of relevant experience. The ideal candidate will have strong skills in troubleshooting and experience with tools such as Jira Service Management. Interested candidates should apply by sending their resume and expected package.

Benefits

5 days' work week, Office Hours

Qualifications

• Minimum 4 years of experience in IT operations, production support, or IT service management environments.
• Strong hands-on experience in incident management and resolving BAU production issues.
• Experience working with ITSM tools such as Jira Service Management.

Responsibilities

• Implement technical operation initiatives with ITSM services across business units.
• Manage incident tickets and provide root cause analysis.
• Facilitate IT operations support for airport tenants/merchants.

Skills

Incident management

Root cause analysis

Jira Service Management

Troubleshooting

Collaboration

Education

Degree or Diploma in Computer Science, Information Systems, or related field

Tools

AWS cloud platform

AEM

Site 24x7

Datadog

Job description

The Opportunity

• Opportunity to work with MNC company
• 5 days' work week, Office Hours, Hybrid
• Working location: CBD

Job Responsibilities

• Implement technical operation initiatives with the offerings of ITSM services across business units.
• Creating new projects with customised workflows in Jira service management platform.
• Diagnose and troubleshoot production BAU issues with a holistic view.
• Manage incident tickets and provide root cause analysis on every system issue/bug.
• Working closely with business units and IT counterparts to resolve incident tickets and managing service requests and change requests.
• Facilitating the IT requirements of airport tenants/merchants and provide day-to-day IT operations support.
• Coordinating and facilitating meetings for day-to-day operational needs as well project-related activities.
• Web-based applications knowledge and technical competencies in AEM, AWS cloud platform and Alicloud WeChat miniprogram integration and application hosting. (AEM OR AWS OR ALI Cloud)
• Technical knowledge with system monitoring tools such as Site 24x7, Datadog (APM) will be an advantage.

Expectation

• Degree or Diploma in Computer Science, Information Systems, or related field.
• Minimum 4 years of experience in IT operations, production support, or IT service management (ITSM) environments.
• Strong hands-on experience in incident management, root cause analysis (RCA), and resolving BAU production issues.
• Experience working with ITSM tools such as Jira Service Management, including creating workflows and managing service/change requests.
• Ability to collaborate closely with business units, IT teams, and external stakeholders to ensure smooth daily operations.
• Strong troubleshooting skills with a holistic and analytical approach to diagnosing system issues.

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [e-mail] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

Direct Line: 6697 7951