ASSISTANT SERVICE MANAGER

MANDATE OF MANPOWER PTE. LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading F&B service provider in Singapore is seeking a dedicated professional to assist the Outlet Manager in daily operations. Your responsibilities include driving revenue, managing guest relations, and overseeing staff recruitment and training. The ideal candidate has a Diploma in Food & Beverage and at least 3 years of relevant experience, strong customer service skills, and the ability to thrive in a fast-paced environment with flexible hours. Competitive salary offered.

Qualifications

• Minimum Diploma in Food & Beverage or equivalent required.
• At least 3 years of relevant experience in KTV/Restaurant Service/Retail.
• Ability to work under pressure and meet short deadlines.

Responsibilities

• Assist the Outlet Manager in outlet operations.
• Drive revenue and minimize outlet costs.
• Establish relations with guests and handle requests sincerely.

Skills

Financial management skills

Customer service skills

Problem solving skills

Interpersonal skills

Planning and people management skills

Education

Diploma in Food & Beverage or equivalent

Tools

MS Office applications

Job description

Job Description & Requirements

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work