Assistant Operations Supervisor

ECOCLEAN MAINTENANCE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cleaning services company in Singapore is looking for a Cleaning Supervisor to manage a team of cleaning staff. The role focuses on training and supervising the team, ensuring compliance with cleaning standards, and addressing customer complaints. Candidates should have at least 2 years of experience in the cleaning industry, excellent customer service skills, and be bilingual. Willingness to work flexible hours, including weekends and public holidays, is essential.

Qualifications

• At least 2 years' experience in the cleaning industry.
• Able to work independently and as part of a team.
• Willingness to work 6 days per week, including public holidays.

Responsibilities

• Supervise a team of cleaners and manage daily cleaning activities.
• Maintain records of cleaning equipment and inventory.
• Monitor all cleaning activities and ensure standards are met.
• Respond to complaints and ensure customer satisfaction.

Skills

Excellent customer service skills

Bilingual communication

Knowledge of cleaning chemicals and machinery

Job description

Responsibilities:

1. Scheduling and assigning specific duties/roles to cleaners and also ensuring that they are carried out expertly.
2. Knowledge of operating cleaning machines, scrubbers, hi-jet, etc, and able to provide training to cleaner on how to use cleaning machines.
3. Assist Manager on the establishment of cleaning standards and procedures for cleaners and ensure adherence to these standards and procedures.
4. Be the first contact person to complaints and ensure customers' satisfaction
5. Controlling and monitoring the usage of cleaning materials so as to avoid or minimize waste and/or misuse
6. Any other duties assigned by Manager and Clients

Requirements:

1. Able to work midnight shift
2. Able to Standby 24x7, Must be able to report for work on short notice at times.
3. Able to work OT including weekends and public holidays.
4. Able to work in islandwide locations, and able to go to multiple locations daily.
5. Excellent customer service skills and able to interact well with clients
6. At least 1 year’s experience in similar role in cleaning sectorRoles & Responsibilities

Roles & Responsibilities

• Supervising a team of cleaning crew in carrying out day to day cleaning activities at the client's premises
• Maintain records of all equipment and inventory in the cleaning store
• Monitoring all cleaning activities
• Actively following up on the periodic schedules and requests of the clients
• Assigning of duties or any ad-hoc cleaning task to the crew
• Deployment of staff and ensuring staff clock in and out of the system
• Actively checking on company's cleaning system
• Checking on staff's grooming

Job Requirements:

• Proven experience in Cleaning Industry for at least 2 years
• Billingual in order to communicate with management
• Able to work independently and in teams
• Willing to work 6 days per week
• Willing to work during public holidays and weekends
• Working Location: Islandwide
• Great knowledge of chemicals and machinery for cleaning