Assistant Operations Manager (Front Desk and Customer Relations)

WCLASSICS PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A local music education company in Singapore is seeking an enthusiastic Assistant Operations Manager to manage front desk operations and enhance customer relations. This role requires effective communication skills and the ability to handle multiple tasks efficiently. The ideal candidate should have a proactive attitude, strong organizational abilities, and a passion for customer service. Enjoy benefits such as performance bonuses, medical coverage, and professional development opportunities.

Benefits

Performance and Incentive Bonus

Medical Coverage

Annual and Sick Leaves

Professional Development Opportunities

Qualifications

• Enjoy engaging with customers and providing exceptional service.
• Proficient in spoken and written English with excellent interpersonal skills.
• Able to thrive in a fast-paced environment and manage multiple responsibilities.
• Accurate and efficient in data entry and record-keeping.
• Able to think critically and resolve issues promptly.

Responsibilities

• Oversee daily operations of the front desk.
• Develop and maintain strong relationships with customers.
• Manage lesson schedules, bookings, and cancellations.
• Liaise with teachers, staff, and customers for communication.
• Maintain student records, attendance, and payment information.

Skills

Customer service

Effective communication

Adaptability

Organizational skills

Proactivity

Job description

Job Description & Requirements

We are seeking an enthusiastic and customer-focused Assistant Operations Manager to join our team at Wolfgang Violin Studio. As the first point of contact for our customers, you will play a vital role in delivering exceptional customer service, managing front desk operations, and supporting the overall success of our music school.

Responsibilities

• Front Desk Management: Oversee the daily operations of the front desk, ensuring a warm and welcoming experience for customers.
• Customer Relations: Develop and maintain strong relationships with customers, addressing queries, concerns, and feedback in a timely and professional manner.
• Scheduling and Administration: Manage lesson schedules, bookings, and cancellations, ensuring accurate records and efficient use of resources.
• Communication: Liaise with teachers, staff, and customers to ensure seamless communication and resolve any issues that may arise.
• Data Entry and Reporting: Accurately maintain student records, attendance, and payment information, generating reports as required.

Required Attributes

• Outgoing and Customer-Focused: Enjoy engaging with customers, providing exceptional service, and building strong relationships.
• Effective Communication: Proficient in spoken and written English, with excellent communication and interpersonal skills.
• Adaptable and Flexible: Able to thrive in a fast-paced environment, prioritizing tasks, and managing multiple responsibilities.
• Organised and Detail-Oriented: Accurate and efficient in data entry, record-keeping, and administrative tasks.
• Proactive: Able to think critically, resolve issues promptly, and improve processes.

What We Offer

• Performance and Incentive Bonus
• Medical Coverage
• Annual and Sick Leaves
• Professional Development Opportunities

Interested candidates, please send resume to [e-mail] and complete details on https://forms.gle/ZD7WwM1PxXaHcbYy5