Assistant Operations Manager

PURE INTERNATIONAL (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading fitness club company based in Singapore is seeking a dedicated Operations Manager to oversee club operations, enhance member experiences, and supervise staff. This role requires a diploma or degree in a related field and 2–3 years of relevant experience, preferably in the wellness industry. Key responsibilities include ensuring high service standards, maintaining safety compliance, and assisting with events and operations reporting. Candidates should possess strong leadership and multitasking abilities and be willing to work flexible hours.

Qualifications

• Minimum 2–3 years of experience in operations, customer service, or hospitality; fitness or wellness industry experience preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to multitask and thrive in a fast-paced, member-centric environment.

Responsibilities

• Oversee daily club operations and ensure a clean, safe, and fully functional club environment.
• Ensure consistent delivery of high service standards across all touchpoints.
• Assist in managing, scheduling, and supervising front desk, housekeeping, and operations teams.
• Uphold workplace safety procedures and compliance with regulatory requirements.
• Assist in preparing operational reports and budget monitoring for supplies and expenses.
• Assist with studio events, member activations, and workshops.

Skills

Leadership

Communication

Problem-solving

Multitasking

Customer service

Education

Diploma or Degree in Business, Sports Management, Hospitality, or related field

Tools

MS Office

Club management systems

Job description

Key Responsibilities

1. Club Operations & Facility Management

• Oversee daily club operations toensure a clean, safe, and fully functional club environment.
• Support maintenance of allfitness, studio, and yoga equipment; ensure timely servicing andreporting.
• Monitor housekeeping standardsand coordinate with external cleaning teams.
• Manage opening/closingprocedures, floor walk-throughs, and checklist completion.
• Oversee inventory and usage ofamenities (towels, toiletries, laundry, bottled water, etc.).

2. Member Experience & Service Quality

• Ensure consistent delivery ofhigh service standards across all touchpoints.
• Handle escalated member feedback,complaints, and service recovery.
• Support front-of-house team indelivering a welcoming and professional experience.
• Work closely with Membership and Yoga/Fitness teams on class flow, peak-hour traffic, and member movement.

3. Staff Supervision & Training

• Assist in managing, scheduling,and supervising front desk, housekeeping, and operations teams.
• Conduct on-the-job training tomaintain service, grooming, and operational standards.
• Support onboarding of new hiresand ongoing performance coaching.
• Lead by example inprofessionalism, teamwork, and customer-centric behaviour.

4. Health, Safety & Compliance

• Uphold workplace safetyprocedures, emergency protocols, and compliance with regulatoryrequirements.
• Conduct regular safetyinspections of studios, gyms, fire exits, and equipment.
• Support incident reporting andfollow-up actions.

5. Administrative & Reporting Duties

• Assist in preparing operationalreports (attendance, maintenance logs, consumables, incident reports).
• Support budget monitoring forsupplies, repairs, and operational expenses.
• Maintain accurate documentationand ensure operational policies are followed.

6. Support for Events & Club Initiatives

• Assist with studio events, memberactivations, workshops, and seasonal campaigns.
• Coordinate logistics for internaland external events, ensuring smooth execution.

Qualifications & Requirements

• Diploma or Degree in Business,Sports Management, Hospitality, or related field.
• Minimum 2–3 years of experiencein operations, customer service, or hospitality; fitness or wellnessindustry experience preferred.
• Strong leadership, communication,and problem-solving skills.
• Ability to multitask and thrivein a fast-paced, member-centric environment.
• Proficiency in MS Office andoperational systems; experience with club management systems is anadvantage.
• Willing to work shifts, weekends,and public holidays as required.