Assistant Manager, Student Success

Embry-Riddle Aeronautical University; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading educational institution in Singapore is seeking an Assistant Manager for Student Success to enhance student experience and retention. The role involves proactive advising, implementing wellness initiatives, and facilitating internship opportunities. Candidates should hold a Bachelor's degree in education or a related field, possess strong analytical skills, and have prior experience in student advising. This position requires excellent communication and collaboration skills to support a diverse student population.

Qualifications

• Prior experience in student success or advising strongly preferred.
• Ability to establish positive relationships with diverse students.
• Proven analytical and problem-solving skills.

Responsibilities

• Monitor and conduct proactive advising for at-risk students.
• Enhance student learning through a mentorship scheme.
• Implement wellness initiatives to support student wellbeing.
• Facilitate student success through the GROW model.
• Partner with stakeholders for internship and job placements.

Skills

Analytical skills

Communication skills

Collaboration skills

Ability to build rapport

Education

Bachelor's degree in education, psychology, or related field

Master's degree preferred

Job description

Job description

The Assistant Manager for Student Success plays a vital role in ensuring ERAU students receive the support they need to succeed academically and personally. The incumbent will enhance student experience, retention and success for ERAU students by providing integrated advising, career planning, and pastoral support. This role bridges advising, career services, and industry partners to support students in achieving their educational and professional goals, as well as extends the connection between graduates and students at ERAU.

Key Responsibilities

Student Success

• Monitor and conduct proactive advising for at-risk students and deploy targeted interventions
• Enhance student learning and support through mentorship scheme
• Spearhead and implement wellness initiatives and programs to support student wellbeing
• Coordinate and/or provide interventions and support for students with learning gaps
• Facilitate student success through ERAU’s Global Learning, Relevance to industries/community, Open communication, Worth and wellbeing (GROW) model
• Identify, coach and motivate students to represent ERAU in industry competition, MICE-related events to facilitate student exposure
• Deliver, where possible, or support the course instruction for College Success (UNIV 101)
• Provide guidance to students about Study Abroad and Eagle Mobility programs offered within the university
• Partner faculty members and the Office of Student Services for effective progress monitoring practices

Alumni and Career Services

• Partner internal stakeholders and industry partners to facilitate internship and job placements
• Plan and execute lunch time talks, industry visits, career fairs and/or other learning journey to enhance student learningCoordinate career coaching sessions with faculty members and/or mentors
• Organise and coordinate alumni events and engagement with ERAU graduates

Data and Compliance

• Implement system for progress monitoring to track student progress and growth
• Work closely with Office of Data Management to use student performance data to identify at-risk students and develop targeted interventions
• Use student performance data to drive decision-making and continuous improvement in student outcomes and address barriers to student retention

Qualifications

• Bachelor’s degree in education, psychology, or related field. Master’s degree preferred.
• Prior experience in student success or advising, or a similar role working with diverse student population, strongly preferred. Other equivalent experience may be considered.
• Ability to build rapport, actively listen, and establish positive relationships with students from various backgrounds.
• Proven track record in analytical and problem-solving skills, including the ability to collect, and interpret data.
• Strong communication and collaboration skills.