Assistant Manager Student Progression

JAMES COOK UNIVERSITY PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading educational institution in Singapore seeks an Assistant Manager Student Progression to monitor and enhance student retention and graduation. This role involves coordinating with various departments and providing guidance to students on their academic paths. The ideal candidate will have a Bachelor's degree in education or a related field, strong organizational skills, and excellent communication abilities. Experience in student administration is preferred. This role offers opportunities to improve academic policies and support student success.

Qualifications

• Experience in student administration or academic progression roles preferred.
• Ability to analyze academic data to identify students needing intervention.
• Familiarity with academic policies and administrative procedures.

Responsibilities

• Monitor and track student progression, retention, and graduation rates.
• Coordinate interdepartmentally for student support and communication.
• Identify students needing additional academic support and connect them.

Skills

Strong organizational skills

Excellent communication skills

Interpersonal skills

Problem-solving skills

Attention to detail

Education

Bachelor’s degree in education or related field

Tools

Student information systems

Academic tracking tools

Job description

The Assistant Manager Student Progression is responsible for monitoring studentprogression, retention, attrition, move-up to graduation, for all courses offered at the Singapore campus of JCU. This would involve timely follow-ups, accurate tracking, and interdepartmental coordination and advising students on their Academic Performance Notice and managing its relevant procedures. This includes liaising with the Exam Unit for pathway programs, collaborating with the AustraliaProgression, Student MattersTeam for other programs, and working closely with Student Affairs, Student Administration, and Finance for respective matter. Additionally, the officer will assist students in connecting with appropriate support services and respond to academic status inquiries. Duties also includes assisting students with learning skills.

Key Responsibilities:

1. Monitoring, Reporting and Strategies to mitigate or improve: StudentProgression, Student Retention, Attrition, Graduation number, rate and move-up students from one course to another:

• Track students’ academicprogression, retention, attrition, graduation and move-upacross different programs, ensuring timely follow-ups.
• Coordinate with the Exam Unit and Academic Head forprogressionof pathway students.
• Liaise with the AustraliaProgression, Student MatterTeam to manageprogressionfor non-pathway programs.
• Identify students needing additional academic support and connect them with appropriate Support Services.
• Provide student advisory rolewith regards to all progression matters.
• Monitor and develop intervention programs for student learning.
• Conduct workshops and guide student learning skills improvement.

2. To lead and manage the Progression support strategies involving various departments:

• To work closely with various departments and manage the procedure/initiatives supporting the students’ learning and progression.
• Work closely with Student Affairs, Student Administration, and Finance for student contracts, Student Pass renewals, and financial matters related toprogression.
• Coordinate with the Enrolment Team regarding program change program requests & other related enrolment enquiries and ensure smooth transitions.

3. Student Communication & Enquiries:

• Respond to student queries related to academic standing,progressioneligibility.
• Co-ordinate with Enrolments team to provide students with guidance on alternative study options, including pathway programs or course transfers.
• Ensure clear and accurate communication regarding academic policies, deadlines, and requirements.

4. Process Improvement & Compliance:

• Plan, discuss and Implement strategies to support as a continuous improvement for the academicprogression rate, retention rate, attrition rate, graduation rate and move-uprate.
• Maintain and update tracking systems for academicprogression rate, retention rate, attrition rate, graduation rate and move-uprate
• Ensure adherence to academic policies andprogressionrules set by the university.
• Identify opportunities to improve efficiency in monitoring and follow-up processes.

Requirements :

• Bachelor’s degree in education, counselling, or a related field.
• Experience in student administration, enrolment, or academicprogression or retentionroles preferred.
• Familiarity with student information systems and academic tracking tools is an advantage.
• Strong organizational and tracking skills for managing studentprogression.
• Excellent communication and interpersonal skills to liaise with various departments and students.
• Ability to analyse academic data and identify students needing intervention.
• Problem-solving skills to assist students with their academic queries and challenges.
• Attention to detail in ensuring compliance with academic policies and administrative procedures.

Closing date : 10 February 2026

We thank you for your interest and regret we are only able to notify shortlisted candidates.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.