Assistant Manager/Senior Executive, Community Operations, RHSO

National University Polyclinics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A reputable healthcare institution in Singapore is looking for an Assistant Manager/Senior Executive to support community operations. The role involves engaging with residents to promote healthy lifestyles, managing operational performance, and enhancing patient experiences. Qualified candidates should possess a Bachelor's Degree and have at least 2 years of relevant work experience, with a preference for backgrounds in healthcare or customer service. Strong communication and interpersonal skills are essential.

Qualifications

• Bachelor's Degree required.
• Minimum 2 years of working experience.
• Experience in healthcare operations or customer service preferred.

Responsibilities

• Support Community Care team in operations.
• Engage with community partners for health.
• Monitor performance of operational KPIs.
• Evaluate new programmes and technology use.
• Manage resident feedback and service improvements.

Skills

Healthcare operations experience

Customer service skills

Written communication

Interpersonal skills

Responsibility management

Education

Bachelor's Degree

Job description

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Assistant Manager/Senior Executive, Community Operations, RHSO

Job ID: 7156

Job Function: Administration

Institution: National University Health System

Overview
Support the operations of Community Care Team in assigned area to improve health and anchor care in the community.

Job Responsibilities

1) Support the operations of Community Care Team in an assigned area to support the residents in leading a healthy lifestyle including the following community operations.

• Community Health Posts

2) Engage community partners in the assigned area to collaborate in taking care of the health of the residents and coordinate community operations.

3) Support in operations planning in assigned area.

• Ops data analysis and monitor workload.
• Monitor the performance of ops KPIs.

4) Support in improving community operations to enhance care and residents experience.

• Pilot new programmes and processes.
• Evaluate the use of technology to ease workflow improvement.
• Evaluate success of pilot programs for future action.

5) Support in the overall Patient Experience efforts to improve residents experience and quality of care.

• Manage feedback from all sources and work closely with stakeholders in the investigation and service recovery process to ensure residents’ concerns are addressed.
• Evaluate feedback and work with various stakeholders to identify potential service gaps.

6) Any other duties assigned

Requirements

• Bachelor's Degree
• Minimum 2 years of working experience
• Experience in healthcare, operations related and/or customer service environment will be advantageous
• Good written, communication and interpersonal skills
• Strong sense of responsibility and ability to manage complaints and feedback