Assistant Manager, Sales and Services

HSBC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global banking institution in Singapore is seeking an Assistant Manager, Sales and Services to ensure operational efficiency and oversee daily cash management operations. The role involves supervising and motivating the staff, handling customer queries, and maintaining high service standards. The ideal candidate should possess a diploma and relevant banking experience, along with excellent interpersonal and customer handling skills. Opportunities for professional development and a respectful workplace culture are provided.

Qualifications

• Diploma holder or general banking knowledge and experience gained through rank and file progression.
• In-depth knowledge of banking systems with broad knowledge of general banking practices.
• Ability to supervise, coach, and groom team-members.

Responsibilities

• Ensure operational efficiency and safeguard the Bank from potential losses.
• Oversee and manage daily cash management operations.
• Encourage staff to cross-sell and make referrals.

Skills

Supervisory skills

Interpersonal communication

Customer handling

Selling skills

Education

Diploma or general banking knowledge

Job description

We are currently seeking a high calibre professional to join our team as an Assistant Manager, Sales and Services.

In this role you will:

• Ensure Operational efficiency and safeguard the Bank from potential losses. Ensures that operational procedures are maintained and complied with
• Oversee and manage daily cash management operations, guide Customer Service Associate, elevate any financial crime or operational risk issues
• Encourages staff to cross sell/make referrals
• Ensures prompt, efficient and professional service
• Ensures that staff achieve a high standard of motivation and performance
• Ensures complaints are kept to a minimum and all are attended to immediately
• Ensures that mail and telephone enquiries are attended to promptly

To be successful you will need:

• Diploma holder or general banking knowledge and experience gained through rank and file progression
• In-depth knowledge of banking systems with broad knowledge of general banking and practices, financial products and services
• Ability to supervise, coach and groom team-members
• Possess interpersonal communication and customer handling and selling skills
• Create an environment to motivate and support staff in the achievement of personal goals and business objectives

Opening up a world of opportunity

http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.