Manager (Programme Management)

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading higher education institution in Singapore seeks a Programme Manager for the MSc in Marketing Analytics and Insight programme. The role involves ensuring the delivery of the programme, supporting students, and managing academic scheduling and examinations. Candidates should hold a Bachelor's degree and have a minimum of 5 years experience in academic programme management. Strong communication skills and the ability to work in cross-cultural settings are essential. This is an on-site position located at the Kent Ridge Campus.

Qualifications

• At least 5 years of relevant working experience in managing academic programmes.
• Experience in counselling is a plus.
• Ability to manage multiple tasks with accuracy.

Responsibilities

• Ensure seamless delivery of the MAI programme.
• Oversee course outlines and timetable scheduling.
• Monitor student progress and well-being.
• Coordinate the examination process effectively.
• Collaborate on key events to enhance student experience.

Skills

Written and oral communication skills

Cross-cultural working experience

Attention to detail

Time management and multitasking

Team player

IT proficiency (Microsoft Office)

Education

Bachelor degree from a reputable institution

Job description

Company description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore.

Job description

About NUS Business School

Founded in the same year that Singapore gained independence, NUS Business School stands today among the world's leading business schools. It is distinctive for offering the best of global business knowledge with deep Asian insights, preparing students to lead Asian businesses to international success and to help global businesses succeed in Asia.

For more than 50 years, NUS Business School has offered a rigorous, relevant and rewarding business education to outstanding students from across the world. That would not have been possible without a group of dedicated professionals who are passionate about building a positive environment to grow and groom future business leaders. And we are looking to add to our BIZ family!

To learn more about the NUS Business School, please visit https://bschool.nus.edu.sg/

Job Description

The incumbent will be supporting the programme management function in the existing MSc in Marketing Analytics and Insight (MAI) programme. This programme is helmed by the NUS Business School (MSc Programmes Office).

The duties and responsibilities are as follows:

1. Programme Leadership & Operations

• Ensure seamless delivery of the MAI programme, balancing the needs of international students with academic integrity and university standards.
• Deliver exceptional student support, from academic matters to experiential learning, wellness, and career-related initiatives.
• Analyse student data and feedback to advise leadership on continuous programme improvement.
• Take the lead in specific functional areas within the MSc team, collaborating closely with colleagues and faculty.

2. Academic Scheduling & Course Coordination

• Oversee all course outlines, timetable scheduling, and registration processes in partnership with academic departments.
• Communicate course-related updates clearly and promptly to students, preparing guides and conducting briefings as needed.
• Provide faculty with essential teaching and assessment information before each semester.

3. Student Support & Records

• Monitor and track student progress, workload, and well‑being, ensuring timely follow‑up on all enquiries and requests.
• Coordinate mid‑term feedback sessions, consolidating and actioning insights.

4. Faculty & Examination Management

• Coordinate with academic departments on teaching resources and IT systems.
• Manage the examination process from mark submissions, grading to Board of Examiners' reports.

5. Events & Engagement

• Collaborate on key events and projects to enhance the student experience.
• Prepare and analyse student feedback reports for leadership review.

6. Continuous Improvement & Team Contribution

• Drive process improvements, champion service excellence, and contribute to the MSc Office's shared goals.
• Undertake other responsibilities as assigned by the Head of Programme Management and Head of MSc office.

Qualifications

• Bachelor degree from a reputable institution, with at least 5 years of relevant working experience in managing academic programmes in tertiary institutions. Having experience in counselling will be a big plus.
• High level of written and oral communication skills.
• Experienced, confident and effective working in cross‑cultural settings.
• Meticulous with an eye for details and keen appreciation of good documentation.
• Ability to manage multiple and competing tasks and deadlines well, and with a high degree of accuracy.
• Team player with good combination of high intelligence, emotional and cultural quotient.
• IT savvy, with good knowledge in Microsoft Office Applications.

(Appointment job grade will commensurate with the selected candidate's experience)

More Information

Location: Kent Ridge Campus

Organization: School of Business

Department : Dean's Office (BIZ)

Employee Referral Eligible: No

Job requisition ID : 30044