Assistant Manager/ Manager , Operational Excellence

SATS Ltd.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading service provider in Singapore is seeking an experienced professional to lead operational excellence and continuous improvement projects. The ideal candidate will have a degree in Industrial Engineering and 5-8 years of relevant experience, including skills in data analysis and project management. You will drive initiatives to improve productivity and cost efficiency while coaching cross-functional teams in OE tools. The role offers opportunities to influence decision-making and contribute to a data-driven organisation.

Qualifications

• 5-8 years' experience in Operational Excellence or related fields.
• Hands-on skills in dashboards/analytics tools preferred.
• Experience leading projects and cross-functional teams.

Responsibilities

• Lead and support OE/CI projects to improve productivity.
• Drive cost-saving initiatives with project management.
• Conduct time studies and optimise processes.

Skills

Lean Six Sigma Green Belt

Project Management

Data Analysis

Process Optimisation

Strong analytical capability

Education

Degree in Industrial Engineering

Tools

Power BI

Tableau

Job description

Company description

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

About Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Why Join Us

We are strengthening SATS' Operational Excellence (OE) and building a data‑driven organisation to enhance productivity, reliability, and decision‑making. This role drives continuous improvement, supports dashboarding and development, and partners with Business Units to deliver measurable operational and cost results.

Job description

Lead and support OE/CI projects (Lean, Six Sigma, Kaizen) to improve productivity, cost efficiency, and service reliability.

Key Responsibilities

• Lead and support OE/CI projects (Lean, Six Sigma, Kaizen) to improve productivity, cost efficiency, and service reliability.
• Drive cost‑saving initiatives and ensure strong project management, including close follow‑up, milestone tracking, and sustained implementation.
• Conduct time studies, manpower/resource optimisation, capacity modelling, and workflow redesign.
• Support the development of dashboards: integrate data flows, build dashboards, analyse trends, and enable faster decision‑making.
• Strengthen process discipline through SOPs, KPIs, root‑cause analysis, and cross‑functional problem solving.
• Collaborate and lead cross‑functional teams across Operations, Finance, Tech and other BUs.
• Coach and train operational teams in OE tools, Lean thinking, and data‑based decision‑making.

Key Requirements

• Degree in Industrial Engineering, Mechanical Engineering, Operations, or related fields
• 5-8 years' experience in Operational Excellence, Continuous Improvement, Industrial Engineering, or Operations
• Lean Six Sigma Green Belt preferred; PMP or Black Belt is an advantage
• Strong analytical capability with proficiency in time studies, data analysis, process optimisation, and performance modelling
• Hands‑on skills in dashboards/analytics tools (Power BI/Tableau), data visualisation, or automation preferred
• Experience leading projects and teams or cross functional teams
• Forward‑thinking, innovative, strong project manager, and a self‑starter who can work independently and influence stakeholders at all levels