Assistant Manager

PUYANG MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A cleaning service provider in Singapore is seeking an Assistant Manager to support the Operations Manager in overseeing daily operations. Responsibilities include supervising cleaning teams, ensuring service quality, and managing client relationships. The ideal candidate should have a diploma in Facilities Management and 1-3 years of supervisory experience in the cleaning or facilities management industry. Strong leadership and communication skills are essential, and knowledge of safety standards is a plus.

Qualifications

• Relevant certifications in workplace safety or cleaning operations are an advantage.
• Minimum 1–3 years of supervisory or assistant management experience in the cleaning industry.
• Experience managing multiple sites and teams is preferred.

Responsibilities

• Assist the Operations Manager in managing daily cleaning operations.
• Supervise, train, and evaluate cleaning supervisors and frontline staff.
• Ensure cleaning services meet company standards and client requirements.
• Conduct regular site inspections and quality audits.

Skills

Strong leadership and people management skills

Good organizational and time-management abilities

Effective communication skills in English

Knowledge of cleaning processes, equipment, chemicals, and safety standards

Basic computer skills (e.g. Microsoft Word, Excel)

Education

Diploma or equivalent in Facilities Management or Operations Management

Job description

Overview

Job Title: Assistant Manager

Occupation: CLEANING OPERATIONS MANAGER

Job Description & Requirements

Operations Assistant Manager (Cleaning Company)

Job Description

The Operations Assistant Manager supports the Operations Manager in overseeing daily operations of the cleaning company, ensuring service quality, operational efficiency, compliance with safety standards, and customer satisfaction. This role involves supervising cleaning teams, coordinating schedules, managing client relationships, and assisting in strategic planning to improve productivity and service standards.

Responsibilities

• Assist the Operations Manager in managing daily cleaning operations across all sites.
• Supervise, train, and evaluate cleaning supervisors and frontline staff.
• Plan and coordinate manpower deployment, duty rosters, and work schedules.
• Ensure cleaning services meet company standards, client requirements, and service-level agreements (SLAs).
• Conduct regular site inspections and quality audits; follow up on corrective actions.
• Handle client feedback, complaints, and service issues promptly and professionally.
• Ensure compliance with workplace safety, health, and environmental regulations.
• Monitor inventory of cleaning equipment, chemicals, and supplies; arrange replenishment when needed.
• Assist in cost control, budgeting, and operational reporting.
• Support recruitment, onboarding, and training of new staff.
• Prepare operational reports and updates for management.
• Step in to cover the Operations Manager’s duties when required.

Qualifications

• Diploma or equivalent qualification in Facilities Management, Operations Management, or a related field.
• Relevant certifications in workplace safety or cleaning operations are an advantage.

Experience

• Minimum 1–3 years of supervisory or assistant management experience in the cleaning, facilities management, or related service industry.
• Experience managing multiple sites and teams is preferred.

Skills & Competencies

• Strong leadership and people management skills.
• Good organizational and time-management abilities.
• Effective communication skills in English; additional languages are a plus.
• Ability to handle client relations and resolve issues independently.
• Knowledge of cleaning processes, equipment, chemicals, and safety standards.
• Basic computer skills (e.g. Microsoft Word, Excel, reporting systems).
• Ability to work under pressure and manage operational challenges.

Personal Attributes

• Responsible, proactive, and detail-oriented.
• Strong sense of accountability and teamwork.
• Willingness to work flexible hours, including weekends or public holidays when required.

Working Conditions

• Field-based role with regular site visits.
• May require extended hours depending on operational needs.

This job description may be revised from time to time to meet the company’s operational requirements.