assistant manager

T&S ECO SERVICES PTE. LTD.; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

A leading service provider in Singapore is looking for an Assistant Supervisor to manage and train teams, ensure quality service delivery, and handle departmental budgets. The ideal candidate will be responsible for monitoring compliance with operational standards, coordinating workflow between departments, and responding to guest requests. Applicants should be capable of making staffing adjustments and reviewing production reports, with relevant experience in personnel management and customer service. This role is crucial for maintaining service excellence.

Responsibilities

• Manage, train, and monitor team members and team leads.
• Direct and assign employees to ensure quality product or service delivery.
• Monitor employee compliance with operational standards.
• Adjust staffing levels and inventory as needed.
• Complete weekly inventory.
• Reinforce customer service standards.
• Assist in maintaining files and documentation.
• Manage departmental budgets and approve purchases.
• Monitor equipment and materials purchases.
• Respond to guest requests and complaints.
• Establish performance goals for employees.
• Perform personnel management functions.
• Review sales, production, and expense reports.
• Coordinate workflow between departments.
• Review budgetary variances with department managers.
• Assist with accounts receivable collection.

Job description

Assistant Supervisor Job Responsibilities

• Manage, train, and monitor team members and team leads.
• Direct and assign employees as needed to ensure all aspects of quality product or service delivery.
• Monitor employee compliance with operational standards, along with other department and company policies and practices.
• Manage and make appropriate adjustments to staffing levels, inventory levels, and production cost control.
• Complete weekly inventory as needed.
• Reinforce customer service standards and ensure all employees are focused on always serving the customer.
• Assist in administrative duties including maintenance of files, records, and all required documentation.
• Manage departmental budgets or specific budget line items; review and approve purchases as needed.
• Monitor equipment and purchase of materials to meet demands of location, shift, or season.
• Immediately and respectfully respond to guest requests; report guest complaints to immediate supervisor and assists in resolving such complaints.
• Establish performance goals according to company philosophy for employees’ assigned role.
• Perform personnel management functions that include hiring, terminating, maintaining discipline, administering performance reviews and wage changes.
• Review sales reports, production reports, department expenses, labor costs, associate attendance reports, and other reports and documents related to company operations.
• Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
• Make recommendations to manager according to production/service needs and production sales plans.
• Coordinate workflow between departments and work areas.
• Review budgetary variances and discrepancies with each department manager or supervisor in assigned group.
• Review accounts receivable and assist with collection as assigned by location manager.