Assistant Head (Programmes)

One Hope Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community counselling organization in Singapore seeks a qualified individual to develop and evaluate counselling programs while providing supervision to staff and helpline services. Candidates should possess a Master’s degree in counselling with at least 5 years of relevant experience, bilingual skills in English and Chinese, and a passion for helping others. This role offers the opportunity to contribute significantly to community mental health services and collaborate with various stakeholders for best counselling practices.

Qualifications

• Master’s degree in counselling or equivalent.
• At least 5 years of experience in counselling or social services.
• Singapore Citizen or Permanent Resident.

Responsibilities

• Support the Head of Counselling in program evaluation.
• Supervise and mentor counsellors and interns.
• Attend helpline calls as the lead counsellor.
• Provide individual, couple, and family counselling.

Skills

Interpersonal skills

Communication skills

Bilingual (English and Chinese)

Education

Master’s degree in counselling

Tools

Google Workspace

Microsoft Workspace

Job description

Key Responsibility Areas

• Support Head of Counselling in the development, implementation, and evaluation of Counselling & related programmes according to SOPs, ethical guidelines, and best practices
• Supervise and mentor counsellors and interns, offering guidance and training to ensure quality care delivery
• Support Head of Counselling in managing the Centre’s counselling caseload, including assignment of cases to counsellors and interns
• Attend to helpline calls as the lead helpline counsellor, providing emotional support, assessment and triage of needs, information and referral services if needed
• Oversee the input and maintenance of accurate and confidential client records and case notes on the Client Management System
• Provide regular updates to the board of directors on the Centre’s programme and services
• Build partnerships and referral pathways with other community partners such as charities, social service agencies and churches.
• Lead and/or support new initiatives to expand service & programme offerings
• Lead and/or support community outreach efforts including talks to the public and corporations
• Provide individual, couple and/or family counselling assessment and intervention to individuals and family members affected by addiction issues
• Support the preparation of data and responses to external stakeholders such as media platforms and grant administrators

Candidate Requirements

• Master’s degree in counselling, or equivalent
• At least 5 years of experience in counselling, social service or similar sector
• Bilingual (English and Chinese)
• Good interpersonal skills and communication skills
• Familiar with Google and Microsoft Workspace applications
• Singapore Citizen or Permanent Resident

Preferred achievements / characteristics:

• Registered counsellor with a recognised professional body (e.g., SAC, SPS)
• Experience and/or knowledge of the social service sector
• A heart for people – empathetic and willing to attend to others
• Good leadership skills or willing to grow in management skills
• Team player

About Our Organisation

One Hope Centre is a registered Institute of Public Character with a 20-year history. As a charity, we provide counselling and help services to those struggling with behavioural addictions such as Gambling, Pornography, Sex, Love, Spending and other compulsive behaviours, as well as their affected family members.